Account Director, Wellness
Position Summary:
The Account Director, Wellness will be responsible for driving the growth of Catalent's Consumer Healthcare business in their assigned region within the United States and Canada. The primary focus of this role is new account acquisition, expanding reach, and accelerating territory growth in the nutritional dietary supplement industry. This individual will proactively identify, pursue, and close new business opportunities, providing innovative solutions to prospective customers and contributing directly to Catalent's organizational growth. Strategic management of select existing accounts be assigned but will be secondary to the acquisition and expansion of new business.
This role is ideally filled by a high-energy, team player who thrives in a fast-moving, lean, and entrepreneurial environment, and who is motivated by results, market expansion, and customer engagement.
This is a field-based, remote role with travel required for business development related activities.
The Role:
New Business Development and Opportunity Management:
Sales Funnel Development: Develop and build the funnel to drive new business through prospecting, outreach, relationship building, and qualifying leads. All opportunities should be captured and actively managed in Salesforce with specific actions leading to successful closures.
Sales Process Management: Manage opportunities from start to finish, including tracking in Salesforce, defining scope, creating pricing strategies, handling customer credit, confirming confidentiality agreements, negotiating, and closing deals. Ensure thorough and timely handoff to internal project managers and product development teams.
Consultative Approach: Employ a consultative approach with regular meetings for capabilities reviews, site visits, business updates, and innovation discussions. Prepare well for calls/visits with a clear agenda and meeting outcome goals. Must be natural and curious in front of customers to understand client needs and develop tailored, innovative solutions.
Communication and Presentations: Develop and deliver customer-facing presentations, leveraging existing resources to create a unique value proposition. Use formal and informal communication methods to assure a detail-oriented approach to follow up with rapid response and follow through to customer inquiries, opportunities, and issues.
Territory and Market Expansion:
Territory Growth Strategy: Develop and execute a strategic plan to grow the assigned territory by identifying whitespace opportunities, expanding market reach, and acquiring new customers.
Field Intelligence: Provide insights from customer interactions, industry events, and competitor analysis to help shape Catalent's positioning and support continued regional growth.
Account Management:
Customer Relationships: Manage business relationships with assigned customers, including pricing, contract extensions/amendments, forecasting, periodic business review meetings, and addressing customer service-related issues.
Account Planning: Set account objectives and establish plans to achieve results. Ensure alignment with Catalent's Standards of Business Conduct
Engage daily in activities that drive meeting or exceeding financial targets.
Internal Coordination:
Cross-Functional Collaboration: Work with internal teams across Catalent (Customer Service, Commercial Operations, Marketing, Legal, Finance, Project Management) to maintain effective communication with key internal stakeholders to ensure all account management activities are conducted in a coordinated, team-based fashion. Collaborate with other selling teams within Catalent to actively engage in cross-selling opportunities.
Internal Meetings: Plan and participate in regular internal business review meetings to present strategic plans and progress within the assigned territory. Market and Competitive Analysis:
Market Intelligence: Gather and analyze competitive intelligence through trade shows, articles, newsletters, and customer feedback. Stay informed about market trends and new launches in collaboration with Catalent's Marketing Team.
Competitive Positioning: Use gathered intelligence to inform and enhance Catalent's competitive positioning in the industry
Administrative Responsibilities:
Compliance and Reporting: Adhere to corporate responsibilities by staying current with internal training, tracking opportunities, submitting expense reports, managing time off, and complying with travel and gift policies. Ensure confidentiality and ethics standards are met.
Goal Setting and Career Development: Engage in annual goal setting, track progress, and drive career development activities with your director. Pursue continuous learning through feedback, mentorship, and professional development opportunities.
Travel Requirements: Travel 25-50% to territory for prospecting, customer sites, Catalent sites, tradeshows, and industry events. A passport is required.
Other tasks and duties as assigned.
The Candidate:
A BS/BA degree is required.
Minimum 3 years in a business development role, with relevant experience in the outsourcing market (CMO, CRO, CSO) preferably in the nutritional dietary supplement space.
Excellent oral and written communication and presentation skills required.
Proven ability to organize and plan work, manage travel, and balance multiple priorities effectively required.
Ability to work effectively as a member of cross-functional teams required.
Strong computer skills required, including Microsoft Word, Excel, and PowerPoint.
Experience using Salesforce or similar customer relationship management tools preferred.
Must be willing and able to travel up to 50% to visit clients, attend tradeshows, participate in training, as well as meet with clients in Catalent's manufacturing facilities.
This position required to work from home is not eligible for relocation assistance.
Why You Should Join Catalent:
Join a high growth and fast paced organization with a people focused culture
Global exposure, defined career path and annual performance review and feedback process
Competitive Medical, Dental, Vision, Life Insurance, and 401K
19 days PTO & 8 paid holidays
Catalent offers rewarding opportunities to further your career! Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference.
personal initiative. dynamic pace. meaningful work.
Visit Catalent Careers (https://careers.catalent.com/us/en) to explore career opportunities.
Catalent is an Equal Opportunity Employer, including disability and veterans.
If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email, and confirming your request for an accommodation and include the job number, title and location to DisabilityAccommodations@catalent.com . This option is reserved for individuals who require accommodation due to a disability. Information received will be processed by a U.S. Catalent employee and then routed to a local recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process.
Notice to Agency and Search Firm Representatives: Catalent Pharma Solutions (Catalent) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Catalent employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Catalent. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
Important Security Notice to U.S. Job Seekers:
Catalent NEVER asks candidates to provide any @type of payment, bank details, photocopies of identification, social security number or other highly sensitive personal information during the offer process, and we NEVER do so via email or social media. If you receive any such request, DO NOT respond- it is a fraudulent request. Please forward such requests to spam@catalent.com for us to investigate with local authorities.
California Job Seekers can find our California Job Applicant Notice HERE (https://cdn.catalent.com/files/legal/CCPA-Privacy-Notice-at-Collection-for-California-Employees-and-Applicants-English.pdf) .
