Senior Manager ? Data Analytics & Field Operations

Consolidated Communications Enterprise Services, Inc. • Chatham, NY • 9h ago

Major DutiesClassification: Exempt / Non-BargainingPosition may be located remote. #LI-RemoteConsolidated Communications is rapidly expanding its world-class fiber internet service across a 20+ state footprint. We are a legacy-rich technology company with a 125-year history of innovation and service. As we scale, data-driven insights are foundational to our transformation.As a leader at Consolidated Communications, you'll be part of a mission-driven organization shaping the future of broadband. You'll contribute to high-impact work, lead a talented team, and drive meaningful results in a company where innovation and customer connection are at the core. We are seeking a strategic and hands-on Manager of Data Analytics to lead a team of analysts supporting our Field Operations team. This role will drive the development and execution of analytical solutions that uncover business insights, improve customer outcomes, and streamline operational performance.Responsibilities- Lead a high-performing team of analysts by setting clear objectives, providing mentorship, and fostering technical and professional growth.- Translate organizational priorities into actionable data initiatives aligned with field and customer service outcomes.- Oversee the development and optimization of ETL pipelines and data solutions using tools such as Snowflake, Alteryx, and SQL-based platforms.- Ensure high standards in data documentation, governance, and quality assurance across key business processes.- Partner cross-functionally with operational leaders and stakeholders to define reporting requirements, KPIs, and dashboards that support business strategy.- Own the end-to-end delivery of analytics projects - from scoping and planning to execution, stakeholder communication, and post-implementation review.- Serve as a strategic liaison between technical data teams and business units, translating needs into scalable solutions.- Guide the implementation of data visualization solutions using Power BI, Tableau, or similar tools to drive self-service insights and transparency.- Present key findings, trends, and recommendations to senior leadership- Project manage and provide support for initiatives within the Field Operations sphereQualifications- Bachelor's degree in Business Analytics, Computer Science, Data Science, or related field; Master's degree preferred.- 5+ years of experience in data analytics, with at least 2 years in a leadership or managerial role.- Strong proficiency in data management, including SQL/Python, data modeling, warehousing, and visualization.- Proven track record delivering complex data projects that impact operational performance and customer experience.- Experience with data reporting and dashboard tools such as Power BI, Tableau, or equivalent.- Demonstrated ability to influence cross-functional stakeholders through data-driven insights and project manage various operational initiatives- Excellent organizational, communication, and interpersonal skills.- Ability to balance strategic thinking with day-to-day execution in a fast-paced, evolving environment.Leadership Competencies- Empowers and develops talent with a growth mindset and clear feedback loops- Drives results with discipline, ownership, and accountability- Thinks strategically while maintaining strong attention to data detail- Navigates ambiguity with curiosity, confidence, and adaptability- Champions collaboration and aligns teams around shared outcomes- Communicates complex topics with clarity and impact at all levelsBenefits OfferedWe are proud to offer a comprehensive and competitive benefits package:- 401(k) matching- Medical, Rx, Dental and Vision insurance- Disability insurance- Flexible spending account- Health savings account- Life insurance- Tuition reimbursement- Paid vacation and personal days- Paid holidays- Employee Assistance Program- Annual bonus program to eligible employee's based up

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