Help Desk Support Specialist

Link Solutions Inc • Leavenworth, KS • 4d ago

Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud, and Mobility services.

Link is quality and compliance-focused, under our guiding philosophy "Mission First, Customer Always". If you're looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions.

We are ISO 9001:2015, ISO 20000-1:2018, ISO 27001:2022 certified and appraised for CMMI ML3 for Services and Development.

Link Solutions is seeking a Help Desk Support Specialist to join our Fort Leavenworth, KS.

Must be a US Citizen

Must have or be able to obtain and maintain a DoD Secret Security Clearance.

Non-remote (relocation incentive available)

The Help Desk Support Specialist will support the US Army Corrections Command (ACC) Army Corrections Brigade (ACB) G6 at Fort Leavenworth, KS. The Specialist will provide various computer hardware and software services to end users, ensuring the seamless operation of our government IT systems.

Join our dynamic team at a top-tier organization, where work-life balance and employee well-being take center stage. This exciting opportunity lets you contribute to cutting-edge projects while safeguarding our national security.

Job Responsibilities:

Provides help desk information and support; determines the cause of the problem; offers temporary solutions if the problem cannot be resolved within an appropriate timeframe.

Installs, sets up or relocates, configures, troubleshoots, and supports PC/server hardware and software; installs and configures software upgrades; configures and performs tuning of operating systems to enhance PC performance; installs and configures network interfaces and Internet connections; diagnoses network cable and configuration problems.

Oversees support tickets for Training Management Directorate (TMD) users.

Report directly to Senior Leadership regarding ongoing projects and tasks.

Direct and lead multiple projects, which would include planning, design, organization, and implementation, while providing subject matter expertise and technical guidance.

Coordinate support with the local Network Enterprise Center.

Respond to user inquiries and requests and provide technical assistance on PC systems, related hardware, software, and standard applications

Installs and maintains specialized software, including performing setup functions, developing associated file structures, report formats, and input forms, ensuring file security, performing data entry to populate associated databases, and documenting procedures.

Implement and design an organization-wide set of standards for the implementation of future and existing information systems.

Provide on-call support outside of core work hours for unscheduled events or scheduled service interruptions.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

Must be a US Citizen

Must have or be able to obtain and maintain a DoD Secret Security Clearance.

Associate's Degree or High School Diploma with four (4+) years of experience.

IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.).

Experience with SharePoint-related site administration, optimization, and development.

Have and maintain CE certificate in MS Server 2016, Server 2019, Windows 10, or Microsoft Modern Desktop

Preferred:

BA/BS degree in Engineering, Computer Science, Information Systems, or a related field.

A problem solver and troubleshooter who thrives in resolving complex problems.

Experience working in a Department of Defense (DoD) environment.

A problem solver and troubleshooter who thrives in resolving complex problems.

Strong self-starter requiring minimal supervision.

Excellent communication skills (written and oral) and interpersonal skills.

Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.

Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation reimbursement program, certification reimbursement program, retirement, and more.

Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.

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