Advisor 1, Car Care Customer Service & Sales

AAA Mid Atlantic • Rockville, MD • 3h ago

Are you a customer-centric individual with a passion for the automotive industry? If so, AAA Club Alliance has your opportunity to shine!

As an Automotive Service Advisor for AAA, you'll be the driving force behind our customers' exceptional experience, seamlessly coordinating their vehicle service needs with our skilled technicians in-shop. With your strong communication skills, attention to detail, and automotive knowledge, you'll serve as a trusted liaison, guiding customers through the repair process and ensuring their satisfaction at every turn. Join us in our fast-paced, high-energy environment where your expertise and dedication will be recognized, valued, and rewarded. Take the driver's seat and steer your career towards success with AAA today!

Location Address: 718 Rockville Pike, Rockville, MD 20852

At AAA, your success is our success. As an Automotive Service Advisor, we can offer you:

The starting base compensation for this position is $23.70 to $25.70 hourly. The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.

In addition to your hourly compensation, Service Advisors are also eligible for additional income through our uncapped monthly performance bonus as well as various spiffs and contests that run throughout the year!

Robust health benefit offerings, including Medical Insurance with Prescription Coverage, Dental Insurance, and Vision Insurance. Coverage begins 30 days after you start.

Over 2 weeks of Paid Time Off accrued during the first year of employment

8 Paid Holidays each year

401(k) plan with up to a 7% Company Match on retirement contributions

FREE Company-Paid Life Insurance

Tuition Reimbursement (up to $5,250 per year)

FREE AAA Premier Level Membership

An opportunity to work alongside a team of professionals with state of the art equipment in a spacious, clean, well-lit and safe work environment.

Our stores are AAA owned and operated. AAA Club Alliance serves a large membership base and exemplifies the trusted AAA Brand. There is plenty of business year round!

What our Automotive Service Advisors do:

Greet customers, answer telephone calls and schedule appointments in a prompt and courteous manner.

Review repairs and services with customers to ensure a complete understanding of the services performed. Contact customer any time there is a deviation from the original estimate of cost or time when the vehicle will be ready for pickup. Note the name and time of approval for all repair/service orders and any additional costs.

Distribute work to all shop technicians while monitoring progress and accuracy of each job. Supply information on request to technicians, as needed. Arrange for repairs and payment for vehicles that are covered by extended warranty programs.

Arrange towing and/or alternate transportation such as shuttle or rental vehicle when necessary in accordance with Total Repair Care (TRC) standards.

Monitor inspection dates of vehicles in system to ensure the inspections are completed before due dates. Notify customer of need to have vehicle serviced per manufactures recommended intervals and as required by the state and explain the information to the customer.

What you will need to succeed:

High School Diploma or equivalent.

Previous experience in the automotive industry preferred, or three years relevant experience in a fast paced environment with a proven Sales and Customer Satisfaction record.

Knowledge of automotive technology and the ability to communicate same information to the support team, customers and Auto Technicians.

ASE (Automotive Service Excellence) Service Advisor Certification is a plus, but not required!

Valid Driver's License.

Ability to complete required Pre-Employment Screenings (background check and drug screening) if offered the position.

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