Workforce Operations Manager

Meta • Boston, MA • 16h ago

Summary:

Join our Data Center Business Operations team as the Workforce Operations Manager, where you will play a critical role in ensuring our workforce scales efficiently to meet the demands of Meta's rapidly growing infrastructure.This position leads the execution of the data center's headcount plan, reports on progress, guides hands-on support for hiring managers, and rapidly troubleshoots roadblocks. At the same time, this role systematically improves headcount execution by enhancing data quality, developing processes, delivering proactive education to hiring managers and leading efforts to deliver continuous improvement across the workforce strategy team, including coordinating stakeholders. In addition to execution, coordination and continuous improvement skills, this role requires analytical and technical skills to prioritize and deliver improvement at scale.

Required Skills:

Workforce Operations Manager Responsibilities:

Ensure the headcount plan is executed with precision, so that each team in the Infrastructure Data Center organization has the correct positions available to hire

Guide efforts to pivot available positions as shifting data center strategy alters the headcount plan

Resolve complex issues raised by hiring managers to enable business-critical changes to positions

Report on headcount plan progress to executive leaders in the data center group

Surface and resolve roadblocks to unlock hiring for all positions tied to the headcount plan

Analyze issue patterns to prioritize continuous improvement

Manage and deliver operational improvement efforts across the workforce strategy team, coordinating a network of cross-functional partners and managing a contingent worker

Achieve reliable and systematically improving results, delivering a workforce aligned to the headcount plan

Minimum Qualifications:

Bachelor's degree in Business Administration, Operations Management, or a related field

10+ years of professional experience in workforce planning, talent management, or headcount operations management

5+ years of experience driving projects and continuous improvement initiatives tied to workforce management

Experience working with people or position data using workforce systems (e.g. Workday)

Experience resolving first-of-kind issues in a time-sensitive environment

Experience leading programs or complex processes

Communication skills, with experience working with cross-functional teams and executive leaders

Analytical skills, with experience leveraging data and reporting metrics to inform business decisions

Technical skills, with experience learning new tools, identifying valuable tooling enhancement opportunities, and partnering with developers to automate and scale work

Preferred Qualifications:

Master's degree in Business Administration, Operations Management, or a related field

Experience leading people or teams

Experience working in a data center or infrastructure environment

Certification in project management or process improvement (e.g. Project Management Professional)

Public Compensation:

$150,000/year to $213,000/year + bonus + equity + benefits

Industry: Internet

Equal Opportunity:

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereo@types, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

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