Summary This position is in the Enterprise Command Operations (ECO), End User Services (EUS), Office of Information and Technology (OIT) serving as an IT Supervisory Specialist responsible for the full range of duties within their assigned roles in the Enterprise Command Center for addressing IT operational events to maintain the interoperability of production systems and services. Responsibilities OIT Mission: The mission of the Office of Information and Technology (OIT) is to collaborate with our business partners to create the best experience for all Veterans. OIT Vision: To become a world-class organization that provides a seamless, unified Veteran experience through the delivery of state-of-the-art technology. Major Duties: Performs enterprise level infrastructure and application performance monitoring to prevent IT service disruptions. Investigates alerts and provide detailed analysis to determine priority, impact, and appropriate response actions. Demonstrates knowledge of core IT Event Management concepts through skilled monitoring of on-premise and cloud hosted systems, networks, and applications. Makes technical recommendations based on trend analysis to enhance monitoring solutions and improve customer experience. Responsible for fault identification and aggregation of first responders and notifications when detected by the enterprise monitoring systems. Identifies measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. Review service performance reports identifying any significant issues and variances, initiating, where necessary, corrective actions and ensuring that all outstanding issues are followed up. Tracks progress and quality of performance for assigned staff, and develops remediation plans where necessary. Identifies career development pathways and opportunities for staff. Leads IT team(s) responsible for performing 24 X 7 shift operations. This includes monitoring the enterprise IT environment and related IT systems of VA facilities physically dispersed throughout the nation. Leads Enterprise Command Center IT Teams in the oversight of enterprise level monitoring with the goal of identifying and mitigating ongoing or active events to minimize or prevent service events from becoming incidents Facilitates the effective exchange of information between stakeholders at all levels by sponsoring regular meetings, teleconferences and coordinating sessions to ensure all critical parties are informed and involved in decision making activities and maintenance events. Undertakes Enterprise event monitoring operations of a special and/or critical nature; evaluates the impact of changes in business needs, evaluates feasibility, identifies solutions; and presents recommendations to senior management orally or in written reports Liaison to OIT enterprise, district, territories and areas for matters related to IT Enterprise (systems, applications and infrastructure) performance. Responsible for all related management driven reporting. Position Description/PD#: Supervisory IT Specialist/PD10057A Relocation/Recruitment Incentives: Not Authrorized Permanent Change of Station (PCS): Not Authrorized Financial Disclosure Report: Not Required Travel Required: Occasional travel may be required as needed for this position. Work Schedule: Tuesday - Saturday 3:30PM-12AM; Tour of duty will be determined based on organizational needs. Compressed/Flexible: As determined by the Agency Policy Virtual: This is not a virtual position. Physical Demands: The work is sedentary. Some work may require walking and standing in conjunction with travel and toattendance at meetings and conferences away from the work site. Working Conditions: The work area is adequately lighted, heated, and ventilated. The work environment involves everyday risks or discomforts that require normal safety precautions. Designated Drug Testing Position: Not Applicable Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Selectee is subject to background/suitability investigation Selected applicant will be required to complete an online onboarding process Complete the initial online assessment. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Qualifications To qualify for this position, all qualification requirements, listed below, must be met by the closing date of this announcement August 6, 2025. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For the GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Applicants must meet all requirements when a request is received to fill a vacancy. You may qualify based on your experience as described below: Basic Requirements Experience: Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. For all positions individuals must have IT-related experience demonstrating each of the five competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Specialized experience is defined as: experience leading enterprise IT teams with detailed knowledge of IT monitoring, analysis and data correlation, actioning and managing IT response and Event Management tasks and possessing the technical acumen and familiarity to leverage a wide range of IT monitoring tools to support Incident, Problem, Configuration and Change Management efforts across the VA's IT Enterprise. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. Education There is no substitution of education for experience at the grade level(s) of this announcement. Additional Information VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website which can be found at https://www.opm.gov/. Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This job opportunity announcement may be used to fill additional vacancies. A selectee receiving a first appointment to the Federal Government (Civil Service) is entitled only to the lowest step of the grade for which selected. The display of a salary range on this vacancy shall not be construed as granting an entitlement to a higher rate of pay. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.
