Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00051508
You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section
HOW TO APPLY
Complete a State of Texas Application for Employment and the following additional forms (available at https://www.tjjd.texas.gov/careers/)
TJJD Employment Application Supplement (HR-003)
Child Abuse Registry Check Consent Form (HR-028)
Disclosure of PREA Employment Standards Violation (HR-975)
Authorization to Release Information (HR-074)
Failure to complete and submit the above forms will cause delays in your consideration for this position.
Apply Online at https://capps.taleo.net/careersection/644/jobdetail.ftl?job=00051508tz=GMT-05:00 and attach to the application the above additional forms along with copies of high school/college diploma(s), copy of official college transcripts, any licenses/certifications, and, if a military veteran, any Certificate of Release or Discharge from Active Duty (DD Form 214).
Apply through Work-In-Texas at https://www.workintexas.com/vosnet/loginintro.aspx. You will also need to complete and attach to the application the supplemental questions/forms indicated above along with a copies of high school/college diploma(s), copy of official college transcripts, any licenses/certifications, and, if a military veteran, any Certificate of Release or Discharge from Active Duty (DD Form 214). The additional forms are available at: https://www.tjjd.texas.gov/careers and can be submitted via email to: HRJobs@TJJD.Texas.gov.
PLEASE NOTE
Your job application must be completely filled out and include all employment, do not limit employment to the past 10-15 years. Your application must contain complete job histories, which include job titles, name of employer, dates of employment (month year), supervisors name and phone number, and a description of duties performed, and whether it was full-time or part-time and hours per week. If any of this information is not provided, your application may be rejected as incomplete. Resumes do not take the place of this required information.
Applicants must be able to pass a Criminal Background Check and any other requirements listed under Minimum Qualifications.
BENEFITS
State of Texas Benefits and Retirement Information can be found at https://www.ers.texas.gov. Benefits include: Retirement plan, paid group health life insurance for employee, paid holidays, paid vacation leave, paid sick leave, longevity pay, educational assistance program, employee assistance program. Optional add-on benefits include: Dental, Vision, Optional Life Insurance, Voluntary ADD Insurance, Dependent Health Life insurance, Health Dependent care flexible spending accounts, etc. Additionally, certain designated positions are eligible for hazardous duty pay, career ladder advancements, and free meals while on duty.
GENERAL DESCRIPTION
Performs complex (journey-level) network work involving the implementation, maintenance, and monitoring of associated equipment within the agencys local and/or wide area network (LAN and WAN). Supports, monitors, and implements TJJD information technology initiatives through close coordination with local and field Information Technology (IT) staff, maintenance staff, and stakeholders to configure, deploy, and/or repair key TJJD infrastructure components. Provides relevant information to the lead of enterprise systems and support and division management at the Central Office. Work involves adherence to agency standards, policies, and procedures to maintain the security and integrity of the TJJD statewide communication, network, safety, and security systems.
Works under general supervision, with moderate latitude for the use of initiative and independent judgment. May require travel, working in excess of 40 hours per work week, and be on-call.
ESSENTIAL FUNCTIONS
Installs infrastructure equipment, software and related tools to ensure optimal functioning of the network and security systems while complying with legal code or standards. Performs installation and configuration of LAN/WAN/security-related applications/code to ensure compatibility among systems.
Monitors local and wide area sites to resolve LAN/WAN performance/communications and security system problems anywhere from core data centers to service recipients.
Performs installation and configuration of LAN/WAN/security-related hardware and software to comply with legal code or standards and ensure compatibility among systems.
Collaborates with Data Center Services staff as needed regarding technical aspects of the TJJD network infrastructure.
Troubleshoots malfunctioning network hardware and software issues to promote prompt return to service for customer use during an outage.
Ensures inventory records for technology equipment at assigned sites are updated, including identifying the location of communication/network/surveillance equipment and equipment issued to staff.
Maintains TJJD infrastructure technology systems to meet installation schedules and budget constraints and to deliver quality operations. Makes recommendations regarding availability of assigned LAN/WAN/security system to include procurement of equipment and shut down of network.
Configures, operates and provides ongoing maintenance and support of switches, routers, firewalls, and virtual private network (VPN). Configures and supports Layer 2 switching protocols, virtual local area network (VLAN), 802.1q tagging, Layer 3 routing protocols, Enhanced Interior Gateway Routing Protocol (EIGRP) and Border Gateway Protocol (BGP), and demonstrates working knowledge of multicast.
Provides guidance and technical expertise to IT staff to ensure proper support is provided to staff and youth. Provide cross-training to other staff within area of responsibility and users of LAN/WAN/security equipment to maintain daily operations during absences.
Performs a variety of related duties not listed, to be determined and assigned as needed.
Performs all duties in compliance with agency safety policies and procedures:
Reports safety hazards and corrects hazards when possible.
Completes required documentation in the event of an accident/injury within requested time frames.
Attends work on a regular and predictable schedule in accordance with agency attendance and leave policies.
Actively embody and support the Texas Model by demonstrating its core values in daily tasks and interactions with others.
Qualifications:
MINIMUM QUALIFICATIONS
Bachelors degree. Two (2) years of full-time wage earning experience working in a core network support environment to include workstation, electronic security, or communication environment. One year of customer service experience.
OR
High School diploma or equivalent. Six (6) years of full-time wage earning experience working in a core network support environment to include workstation, electronic security, or communication. One year of customer service experience.
Preferred:
Bachelors degree with major course work in computer science, management information systems, or related field
Cisco Certified Network Associate (CCNA) Routing and Switching
Experience supporting a LAN or WAN
Experience with managed network environments and cloud management
Experience and Education Substitutions:
One year of appropriate experience may substitu
