Network Support Engineer II

Conduent • Sandy, UT • 1d ago

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Key Responsibilities:

Provide technical support for network infrastructure, including routers, switches, firewalls, and load balancers, ensuring high availability and performance.

Troubleshoot and resolve network issues escalated from frontline support, using strong analytical and diagnostic skills.

Collaborate with engineering and operations teams to implement network changes, maintenance activities, and incident response plans.

Maintain and update network documentation, including topology diagrams, configuration records, and support procedures.

Assist in testing and validating network upgrades, patches, and new deployments in a support capacity.

Participate in support planning sessions, daily team syncs, and backlog grooming to ensure timely issue resolution.

Contribute to continuous improvement efforts by identifying recurring issues and recommending process improvements or automation opportunities.

Support other operational and project-based tasks assigned.

Required Qualifications:

Associate's degree in computer science, information technology, or related field, or equivalent hands-on experience.

Minimum 3 years of experience supporting enterprise networks in a technical or operational role.

CCNA certification or equivalent networking expertise.

hands-on experience with at least two of the following:

Routing and switching (Cisco routers and switches, VMware SD-WAN)

Firewalls (Cisco ASA, Palo Alto, NSX)

Load balancers (F5, AVI)

Preferred Qualifications:

Palo Alto PCNSE certification

F5 or related load balancing certifications

Microsoft Azure certification

Familiarity with project or incident management practices (e.g., ITIL, Agile)

Experience automating network support tasks using Python or scripting tools

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $65,835 - $85,500.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . Complete the form and then email it as an attachment to FTADAAA@conduent.com . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt\adaaa\accommodation_pol.pdf) .

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

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