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Ticket Operations Coordinator

UTAH STATE UNIVERSITY • Logan, UT • 2d ago

Requisition ID: 2025-9022

of Openings: 1

Location: US-UT-Logan

Category: Athletics

Position Type: Benefited Full-Time

Job Classification: Non-Exempt

College: Finance and Administrative Service

Department: Ticket Operations

Advertised Salary: $33,350 Minimum; Commensurate with experience, plus excellent benefits

Overview

The Ticket Operations Coordinator (Coordinator III) will assist in the overall duties of the University Ticket Office, with a primary focus on supporting University Athletics stakeholders. This role is responsible for setting up ticketed events within the Paciolan system, overseeing game day operations, and providing excellent customer service to various university and community stakeholders. The Ticket Operations Coordinator will also support Fine Arts operations as needed.

Responsibilities

Primary Responsibilities:

Manage and set up all athletic events and seasons, annual fund accounts, and reporting in the Paciolan system.

Hire, train, schedule, and manage all Ticket Staff (including CCA Ticket Staff) with a primary focus on Athletics events.

Act as the box office manager for all assigned USU Athletic events and in the absence of the Director or Assistant Director of Ticket Operations during business hours and events.

Assist with game day operations, including football, men's and women's basketball, volleyball, soccer, and gymnastics.

Oversee the processing, assigning, allocation, and mailing of season tickets for Utah State Football, Volleyball, Men's and Women's Basketball, Soccer, and Gymnastics.

Handle ticketing requests for away games (e.g., football and men's basketball) while ensuring compliance with NCAA and Mountain West Conference regulations.

Financial Responsibilities:

Process cash, check, and credit card sales in accordance with USU and Ticket Office procedures. Prepare ticket office deposits and change funds, ensuring all transactions are accurately reconciled.

Communicate routinely with the Ticket Staff to ensure compliance.

Occasionally, coordinate with Big Blue (athletics development) regarding donations.

Customer Service and Team Management:

Provide excellent customer service to stakeholders, including the Department of Athletics, Caine College of the Arts, fans, donors, and university administration.

Assist in managing approximately 20 part-time ticket sellers.

Schedule and accurately prepare student Ticket Staff to provide excellent customer service.

Administrative Support:

Assist the Director of Ticket Operations with season ticket fulfillment.

Provide support for other duties as assigned by the Director of Ticket Operations.

Qualifications

Minimum Qualifications:

Bachelor's degree or associates degree plus two years experience or an equivalent combination of education and experience

Experience working with NCAA ticketing or athletic/theater events

Reconciliation Experience

Preferred Qualifications:

Experience and/or knowledge of the Paciolan system

Supervisory or management experience

Strong organizational and time management skills

Excellent verbal and written communication

Knowledge of NCAA ticketing policies and... For full info follow application link.

USU recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the university's academic mission of learning, discovery, and engagement. USU is an Equal Opportunity employer and does not discriminate in any of its progra ms and activities based on race, color, religion, sex, national origin, age, genetic information, sexual orientation or gender identity/expression, disability, status as a protected veteran, or any other status protected by University policy or local, state, or federal law (https://equity.usu.edu/non-discrimination).

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