IT Telecom Engineer III - R0000006065-6464

Granite Construction Company • Vernon Hills, IL • 1d ago

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12886798 Building a career at Granite may be the most valuable thing you could do...

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General Summary

This role oversees the complete lifecycle, management, support, and reporting of all company mobile and cellular devices, including cell phones, iPads, and PC hardware, while establishing policies and liaising with vendors for optimal service and pricing.

Essential Job Accountabilities

Develop and manage the enterprise mobile device strategy and

lifecycle, including procurement, deployment, configuration, and end-of-life processes, to ensure seamless and efficient mobile operations across the organization.

Oversee Mobile Device Management (MDM) through Intune and other

tools to ensure security, policy compliance, and device management.

Provide technical support for mobile devices, including setup,

configuration, diagnosis, and repair, to ensure employees can work efficiently without interruption.

Negotiate and optimize cellular plans with carriers, track invoices,

and manage vendor relationships to reduce costs and ensure the best service for the company.

Maintain and audit inventory and records for all devices and

applications to ensure accurate tracking and accountability of company assets.

Analyze, optimize, and ensure correct billing for all company

devices to manage expenses and prevent overcharges.

Implement and manage cybersecurity measures for mobile and PC

devices to protect against threats and ensure data security.

Act as Product Owner for hardware asset management and ServiceNow

improvements to streamline processes and enhance service delivery.

Utilize Apple Business Manager for device enrollment and manage

Volume Purchase Program (VPP) licenses to ensure efficient and compliant use of Apple products.

Stay updated on emerging technologies and trends to make informed

recommendations for improvements, ensuring the company remains competitive and innovative.

Support projects, pilot programs, and Bring Your Own Device (BYOD)

initiatives to foster innovation and flexibility in the workplace.

Train end-users on mobile device technology and maintain Knowledge

Base articles to empower employees with the knowledge they need to use technology effectively.

Facilitate Federated Authentication and support IT governance,

policies, and procedures to ensure secure and compliant access to company resources.

Assist with strategic IT planning, budgeting, and provide technical

guidance to team members to support the overall IT strategy and goals of the organization.

Obtain authorization for non-standard devices and perform other

duties as assigned to ensure all technology needs are met and the team operates smoothly.

Education

Bachelor\'s degree in information systems, Computer Science, or

related field preferred

Continuing Education (CE) in industry standard certifications (ITIL,

PMP) preferred

Work Experience

Minimum of 5 years of relevant experience providing customer care

related to mobile support or IT systems within a large, multi-site business environment

Minimum of 3 years\' experience working with Intune or other MDM

systems

Relevant experience with some or all of the following technologies:

Apple Business Manager, Microsoft Intune, Mobile Device Management (MDM), Azure Services, ServiceNow platform

Experience working in an IT service operation, using ITIL best

practices

Knowledge, Skills, and Abilities

Understanding of Active Directory

Ability to work with minimum supervision

Excellent customer service and interpersonal skills

Excellent verbal and written communication skills

Capacity to solve problems and make decisions in a clear and

decisive manner

Ability to provide guidance to other team members

Distinguishes themselves as the Technical Owner of the Mobile

Technology

Experience and skills on latest Apple and Android smart phones,

tablets

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand, walk, sit and use hands to operate a computer keyboard. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this

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