Managed Account Coordinator - 2nd Shift

FEDEX LOGISTICS INC • Tonawanda, NY • 1w ago

This is role is hybrid out of our Tonawanda, NY office. It will allow some work from home opportunity and some in the office work dependent on company policy. Work Schedule: 2nd Shift Monday - Friday 3 PM- 11:30 PM Overview:- To engage and collaborate with FedEx Trade Networks internal and external customers in facilitating fast, accurate, and compliant transactions with Customs and Border Protection (CBP) and Partner Government Agencies (PGAs)- Facilitate entry processing, as well as pre arrival and post arrival exception resolution.- Prepare, analyze, and/or submit documentation to CBP and PGAs- Develop and maintain a strong relationship with customer's front-line personnel- Support Account Administrators with account management activities (exception logs, special spreadsheets).- Perform route cause analysis as directed by the Account Administrator.- Research and resolve customer billing issues- Coordinate post-entry activities on the customer's behalf- Manage the entry verification process.- Sort and assign department workload- Access clients systems (external systems) as necessary.- Correspond with business partners in various mediums to include written, phone or e-mail.- Produce operational trend reports- Keep business partners apprised of the exception process.- Pre alerts - receive and respond as needed per customer SOP.- Maintain general knowledge of FedEx products and services- Performs other duties as assigned- Paid Training Provided. Experience:- HS Diploma or GED required.- 12 months of brokerage or transportation experience and/or customer service experience required.- Required - MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner).- Interact with customers, internal staff/departments and management of all levels.- Excellent communication skills, verbal and written- Organizational Skills. Inter-personal skills.- Problem solving Skills. Handle high volume of work.- Handle time sensitive work- Ability to work independently with minimum supervision.- Detail oriented. Preferred Qualifications: $Starting Pay 19.80Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.Pay: 16.50-24.29 HRAdditional Details: 2nd Shift: An 8-hour shift with a start time between 2:00 PM and 7:00 PM FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!FedEx Logistics, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their protected veteran or disability status.Equal Employment Opportunity: As a federal government contractor, we are committed to employ and promote qualified minorities, females, individuals with disabilities, and covered veterans (including, but not limited to,

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