Your role

The Planner is responsible for:

Quote, plan, schedule, invoice and coordinate jobs in a timely and accurate manner, ensuring a positive customer experience.

Execute service contracts, including SAP entries, invoices, site visit scheduling, and materials planning to ensure adherence to our contractual agreements.

Manage inventory for field jobs and van stock, including parts ordering, proactive delivery tracking, and stock accuracy.

Proactively move jobs forward through the field service process by driving actions of service engineers, supply chain team, and customers.

Other main responsibilities include:

Create, maintain, and track field service opportunities and quotes using C4C, SAP and VeasyQuoter.

Create and maintain service jobs in SAP for chargeable, contract, warranty, and internal jobs.

Use Innosoft planning software to schedule, track, and maintain service engineer activities.

Order and expedite parts as needed to ensure on-time delivery. Communicate status and tracking details to stakeholders.

Communicate with customers to schedule/confirm service dates and parts deliveries and to uncover customer-specific requirements for access.

Proactively review WIP regularly, to detect potential delays and stalled jobs. Take action or assign tasks to drive jobs forward.

Maintain WIP report and lead weekly WIP meeting.

Monitor transactions by service engineers to ensure timely and accurate entries for labor, materials, travel expenses, EPAS codes, Risk Assessment, and Reports.

Execute Contracts, including SAP entries, invoicing, site visit scheduling, and materials planning. Ensure service engineers adhere to scope of contract.

Act as champion and process owner for existing Contracts to ensure that we delight our customers with our services, timeliness, quality, and communication.

Monitor pending Contract expirations within 3 months and communicate with all stakeholders to engage in the renewal process.

Proactively contact customers to schedule complimentary Health Checks or Sales Assist visits to increase service engineer productivity, especially when traveling.

Communicate frequently and effectively with customers, service engineers, and Service Management to drive jobs forward and keep stakeholders informed.

To succeed, you will need

Education Level:

Education BA is preferred but not required with 5 or more years of production planning or project management experience.

Knowledge areas/Skills

Production planning

Project management

SAP experience preferred

This job requires communicating directly with customers to coordinate and plan various @types of field service jobs.

Strong organization skills

Fluent Microsoft 365 suite applications

In return, we offer

Culture of trust and accountability

Lifelong learning and career growth

Innovation powered by people

Comprehensive compensation and benefits

Health and well-being

Job location

This position is onsite, supporting our valued customers at Intel!

UVL

We Are An Equal Opportunity Employer

Edwards Company considers for employment and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws.

No person shall be denied the equal protection of the laws of this state or any subdivision thereof. No person shall, because of race, color, ethnicity, national origin, age, disability, creed [or], religion, or sex, including sexual orientation, gender identity, gender expression, pregnancy, pregnancy outcomes, and reproductive healthcare and autonomy, be subjected to any discrimination in [his or her] their civil rights by any other person or by any firm, corporation, or institution, or by the state or any agency or subdivision of the state, pursuant to law.

Edwards is a global leader of vacuum and abatement systems. We are proud to lead the industry, pushing the boundaries of science to deliver innovative products which are intrinsic to everyday life, working in partnership with our customers and continually setting new standards. With over 150 years of rich heritage, Edwards is the partner of choice for tens of thousands of customers in critical applications around the world. Vacuum is required in diverse sectors, from the generation of power to the production of steel, to the challenging environments of space simulation and high energy physics research.

At Edwards, we believe there is always a better way. Our employees are full of ideas. When looking to add a new team member, we are looking for someone that can appreciate what the Edwards Team has done and bring their new ideas and perspective to enhance where we can go. At Edwards you get to be part of something big; we work globally, but also get the opportunity make a difference locally in our own discipline. We work hard to attract, motivate, develop and retain the best talent from the diversity of people across the globe. Our vision to be First in Mind, First in Choice relies on this strategy. We are an Equal Opportunity Employer.

For more information about Edwards visit our website: www.edwardsvacuum.com

A division of Atlas Copco

Uniting curious minds

Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.

Edwards Vacuum, LLC

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