Bank Teller

Heritage Bank • Oak Harbor, WA • 3d ago

Heritage Bank has an exciting opportunity to join our organization!

At Heritage Bank we are committed to delivering exceptional financial services to our customers. The Oak Harbor Branch is seeking a bank teller to help customers meet their financial goals by providing exceptional customer service, handling routine financial transactions, and actively supporting branch sales efforts.

Overview:

This position is Full Time; typical schedule is Monday through Friday 8:30 a.m. to 5:15 p.m. Flexibility is required to work as needed to ensure adequate staffing for training or employee absences.

This position is fully onsite in Oak Harbor, Washington.

Base Salary Range:

Level I - $19.00 - $22.88 per hour

Level II - $20.00 - $24.84 per hour

Depending on qualifications and experience, Bank Teller I or II may be considered.

The Role at a Glance:

Builds and maintains strong relationships and provide exceptional customer service to internal and external customers.

Performs routine paying / receiving duties and maintains an accurate cash drawer in accordance with assigned Authority limits.

Promotes, explains, and refers bank products and services based on customer needs.

Maintains confidentiality when handling customer requests and transactions.

Complies with all policies, procedures, security, and regulatory requirements.

Actively participates in branch marketing and sales promotions.

Contributes to the success of the team by sharing in all branch administrative duties as required and assigned.

Core Skills and Qualifications

Level I - 6 months customer service experience - required.

Level II - 1-year recent cash handling and customer service experience in a financial services industry - required.

High school diploma or equivalent

Ability to operate standard office equipment, proficient computer skills, and ability to adapt to and learn new technologies quickly.

Computer software knowledge in DNA or Fiserv, preferred. Understanding / recent use of Teller Cash Recycler (TCR), preferred.

Equivalent combination of education, experience, and training may be considered.

Gains working knowledge of, and ensures bank activities, and job responsibilities are performed in compliance with, all state and federal banking laws and regulations.

Understands and complies with all policies, procedures, standards and guidance relevant to assigned job responsibilities.

Detail-oriented with strong organizational and problem-solving skills.

Demonstrated ability to provide an exceptional level of customer service.

Demonstrated math skills with an understanding of debit and credit relationships and negotiable instruments.

Ability to gain working knowledge of bank products and services.

Ability to read, write, speak and understand English well. Excellent written and oral communication skills

Valid driver's license, proof of insurance, and access to reliable transportation; or the ability to access and utilize an alternative method of transportation, when needed, to carry out job-related essential functions and attend required training.

Working Environment/Conditions:

Climate controlled office environment.

Work requires regular attendance, punctuality and adherence to agreed-upon schedule with willingness to work a flexible and/or rotating schedule.

May be exposed to potential risk and hazards associated with criminal activity (e.g., robbery and/or attempted robbery, fraud, security) - receives detailed instruction to minimize risk.

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