Lead of Operations

ABM Industries • Austin, TX • 5d ago

Overview

The Lead of Operations is accountable for providing optimal customer relations and facility management for the assigned facility in a cost-effective manner. Reports directly to ABM Vice President. Also responsible for overall contract customer satisfaction, service delivery levels and financial performance to ensure they meet or exceed contract scope, terms and conditions.

Responsibilities:

Ensures optimal customer relations by maintaining constant communications with customer. Provides high quality operations and maintenance service to assure proper performance of engineered equipment and building systems, has integrated facility service experience to include managing, maintenance, and custodial services.

Acts as primary liaison with all customer departments, actively ensuring that service is prompt, responsive, effective and that inter- departmental concerns are addressed and resolved.

Provides regular monthly written status reports to customer and ABM management. Presents status and/or performance reports as necessary to keep customer management conversant with atypical occurrences, unusual staffing challenges, potential building related interruptions, etc.

Assists and prepares, recommends, and administers with assistance from Facility Managers, the annual facility budget. Reports exceptions to customer and ABM management and adjusts budget as necessary.

Complies with customer and ABM corporate policies (personnel, accounting, technical service, safety and health, ethical conduct, etc.) communicates to subordinates and ensures subordinate compliance.

Ensures that federal, state and local regulatory requirements are met including DER, OSHA, FLSA, EEO, ADA, etc.Schedules and coordinates over-all work priorities.

Recommends what work should be performed in-house and what work should be subcontracted; consults with ABM corporate and/or external technical resources when making decisions on major changes.

Ensures that reactive and preventive maintenance activities are appropriately balanced; monitors current and deferred maintenance backlogs; adjusts priorities and/or resources as needed and ensures that deferred maintenance is adequately documented.

Utilizes maximum capabilities of Computerized Maintenance Management System (CMMS) or customer provided work order control system.

Develops and/or approves facility quality standards.Reviews completed work regularly and ensures that quality standards are met or exceeded to the satisfaction of the customer.

Negotiates major service contracts (e.g. snow removal, window washing, janitorial, landscaping, etc.); reviews and approves smaller service contracts delegated to subordinates; consults with corporate technical and other staff as appropriate.

Develops and negotiates minor construction projects as assigned.

Manages purchasing program; approves major purchases; audits purchasing delegated to subordinates.

Designs and implements administrative systems where ABM or customer standard systems do not exist or must be extensively modified.

Ensures through subordinate managers that staff receives adequate technical, administrative, and other training; participates in training of direct subordinates and supervisors.

Manages staff in accordance with ABM employee relations philosophy and policies; hires, terminates, recommends salary changes, conducts performance appraisals, counsels, and disciplines as necessary; communicates and administers ABM personnel policies

Minimum Requirements:

Bachelor's Degree in mechanical engineering or comparable experience required.

Certified Facility Manager or Real Property

Administrator certifications desirable for specific assignments.

Demonstrated customer service orientation and skills.

Previously managed a department with multiple building and sites.

Has had full budget financial responsibility for a large department.

Has directly managed an integrated facilities model that includes maintenance and custodial.

Working knowledge of two or more of the mechanical, electrical, general building maintenance or building construction. Where there is not a working knowledge, a demonstrated aptitude is required.

Demonstrated expertise in verbal and written communications.

Demonstrated willingness to work non-standard days and hours as required.

Demonstrated customer service orientation and skills.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Pay: $175,000 - $185,000 DOE

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant's education, experience, skills, abilities, geographic location, and alignment with market data.

You may be eligible to participate in a Company incentive or bonus program.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Staff & Management (https://wpe-media.abm.com/wp-content/uploads/2025/ABM\2025\Employee\Benefits\Staff\&\Management_No%20Date%209.5.24.pdf)

REQNUMBER: 126722

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

Similar Jobs

Executive Administrative Assistant

Lincoln Financial • Austin, TX • 1h ago

Management & Administrative

Alternate Locations: Work from Home; Charlotte, NC (North Carolina) Work Arrangement: Remote : Work at home employee Relocation assistance: is not available for this opportunity. Hiring Manager: Rachel Downing Requisitio...

1h ago

Go to Apply

Teller Retail Banker

Woodforest National Bank • Austin, TX • 1h ago

Retail & Hospitality

Take the next step toward your new career today! Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation.Woodforest National Bank is...

1h ago

Go to Apply

Senior Mechanical Engineer

NTT America, Inc. • Austin, TX • 1h ago

IT & Engineering

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society...

1h ago

Go to Apply

Data Center Mechanical Engineer

Google • Austin, TX • 1h ago

IT & Engineering

Minimum qualifications: Bachelor's degree in Mechanical Engineering, a related field or equivalent practical experience. 5 years of experience in mechanical process engineering and manufacturing automation. 5 years of ex...

1h ago

Go to Apply

Data Center Mechanical Thermal Systems Engineer

Google • Austin, TX • 1h ago

IT & Engineering

The application window will be open until at least August 7th, 2025. This opportunity will remain online based on business needs which may be before or after the specified date. Minimum qualifications: Bachelor's degree...

1h ago

Go to Apply

Security Officer Manufacturing Company

Allied Universal • Austin, TX • 1h ago

Management & Administrative

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you wil...

1h ago

Go to Apply

Sr. Small Business Banking Underwriter

UMB Bank • Austin, TX • 2h ago

Finance, Accounting & Banking

Sr. Small Business Banking Underwriter-Hybrid: Kansas City, MO/Dubuque, IA/Denver, CO The Sr. Small Business Banking Underwriter will analyze and make credit decisions for small business banking clients in accordance wit...

2h ago

Go to Apply

Medical Insurance Verifier

HCA Healthcare • Austin, TX • 5h ago

Hospital & Medical

Description Introduction Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Medical In...

5h ago

Go to Apply

Sales Executive

Fiserv • Austin, TX • 16h ago

Sales & Marketing

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations...

16h ago

Go to Apply

Sales Representative

Waste Connections • Austin, TX • 16h ago

Sales & Marketing

Job Description Waste Connections is currently searching for professionals who are looking for career growth opportunities and not just a sales position. So if you are willing to prove yourself, then career opportunities...

16h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.