Customer Service Representative

TEKsystems • Tinley Park, IL • 8h ago

Position Overview:

We are seeking a dedicated and adaptable Customer Service Representative (CSR) to join a dynamic and well-established team. This role is ideal for individuals who thrive in fast-paced environments and are passionate about delivering exceptional customer experiences.

Key Responsibilities:

Respond to customer inquiries via phone (25-50+ calls/day) and email (50-100+ emails/day)

Provide accurate information regarding shipping, product availability, and pricing

Research and resolve customer issues using internal systems

Create and manage customer service cases

Collaborate with cross-functional teams to resolve customer needs

Ensure transparency and proactive communication with customers

Deliver a frictionless and professional customer experience

Qualifications:

Must-Haves:

2+ years of customer service experience (non-scripted environment preferred)

Experience with order entry in an ERP system

Proficiency in Microsoft Outlook and Word

Strong email communication skills

High school diploma

Nice-to-Haves:

Claims processing experience

Familiarity with CRM systems (Microsoft Dynamics)

Experience handling high-volume inbound calls

Microsoft Excel skills

Soft Skills:

Strong problem-solving and resourcefulness

Ability to work independently and take initiative

Professional demeanor and accountability

Positive attitude and attention to detail

Work Environment & Perks:

Onsite work required; potential for hybrid schedule upon conversion

Large, team-oriented department with 30+ CSRs

Extensive on-the-job training provided

Opportunities for career advancement into supervisory, managerial, or cross-functional roles

Benefits Upon Conversion:

Weekly pay

401(k) match with profit sharing (no vesting period)

Parental leave

Tuition assistance

3 weeks paid vacation, 5 sick days, 1 volunteer day, and 11 holidays

Growth and development opportunities

Pay and Benefits

The pay range for this position is $20.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tinley Park,IL.

Application Deadline

This position is anticipated to close on Aug 15, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Similar Jobs

National Accounts Manager - R26198-4599

GFL Industries • Mokena, IL • 6h ago

Management & Administrative

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12886324 The National Account Manager will be responsible for managing all aspects...

6h ago

Go to Apply

National Accounts Manager - Brokered Services - R26396-4599

GFL Industries • Mokena, IL • 6h ago

Management & Administrative

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12887723 The National Account Manager - Brokered Services will be responsible for...

6h ago

Go to Apply

ATE - Field Operations Manager

Crash Champions • Crestwood, IL • 1d ago

Management & Administrative

Champions Do More At Automotive Technology Experts (ATE), we understand the importance of providing fast and accurate vehicle diagnostic scanning and calibration services. We service hundreds of customers that rely on us...

1d ago

Go to Apply

Graphic Account Manager

FREEMAN • Countryside, IL • 1d ago

Management & Administrative

About Us Freeman is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry' largest network of experts, Freeman's insights shape exhibitions, exhibits, and ev...

1d ago

Go to Apply

Commercial Sales Manager

AutoZone, Inc. • Hammond, IN • 2d ago

Management & Administrative

The Commercial Sales Manager is responsible for driving the commercial sales within their AutoZone location. The CSM develops and maintains positive relationships with commercial customers by managing the acquisition and...

2d ago

Go to Apply

Commercial Sales Manager

AutoZone, Inc. • Hammond, IN • 2d ago

Management & Administrative

2d ago

Go to Apply

3rd Shift Stocking Clerk

Meijer • Mokena, IL • 3d ago

Management & Administrative

As a family company, we serve people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our fam...

3d ago

Go to Apply

Operations Manager Job

Arkema • Calumet City, IL • 3d ago

Management & Administrative

Operations Manager Job Location: Calumet City, IL, United States Employment Type: Regular Category: Production / Operations Posting Date: Jul 30, 2025 Title: Operations Manager - Calumet City, IL ($117K - $160K) This pos...

3d ago

Go to Apply

Administrative Assistant

BMO Financial Group • Evergreen Park, IL • 3d ago

Management & Administrative

Performs a variety of administrative and clerical tasks, financial and human resources administration and provides professional support to one or more Managers and their direct reports. The role provides general offices...

3d ago

Go to Apply

Entry Level Recruiter/Sales Trainee

Aerotek • Tinley Park, IL • 4d ago

Management & Administrative

Overview Why Aerotek? Aerotek is an operating company within Allegis Group, a global leader in talent solutions. We are a privately held organization with over 200+ offices nationwide. We work with 95% of Fortune 500 com...

4d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.