Position Description
At a Glance
Focal Pointhas an immediate opening for anAccount Specialist to join ourCustomer Serviceteam. This is a hybrid work position - 3 days onsite at our offices in Chicago and 2 days remote/WFH. This position will serve as the primary customer contact and project administrator for order related activities. The successful candidate will have demonstrated ability in establishing and maintaining positive business relationships; both internally and externally.
We are seeking someone with project/order/account management overview experience. This position has a set customer base managing large orders requiring attention to customer needs, a sense of urgency, and a commitment to service, as the customer defines it. She/he will be responsible for supporting customers with order configuration, order processing and status, ensuring delivery requirements and deadlines are met, and complaint resolution. The Account Specialist is expected to exercise sound judgment and creativity in meeting both business goals and customer expectations. This position reports to the Customer Service Supervisor.
Roles & Responsibilities
Ensure all orders are processed accurately - Ensure all customer requests for product and general information are processed accurately and are delivered to the customer within the agreed upon lead-time. - Ensure that all customer databases are accurate and stable at all times. - Manage a monthly budget aimed to find resolution of any complaints which can't be processed within the department policies and procedures. - Ensure promptly resolution of any claims by adhering, as much as possible, to the department policies and procedures - Establish and maintain business partnerships with customers
Qualifications
Competencies
Must be capable of solving problems in intense, time-compressed situations - Outstanding communication in English, both orally and in writing at multiple levels - Passionate about customer-service with a sense of urgency. - Detail oriented, well organized, and able to multi-task - Professional appearance and attitude
Qualifications
Associate degree in business is a plus - 3-5 years' customer service experience (customer care, order entry, etc.) - Customer Service experience within the lighting, electric, or construction industries is a plus - MRP and Windows knowledge - Proficient with the use of computer-based tools - JD Edwards (preferred), MS Office Suite
Salary Range: $70,000 to $80,000 base plus bonus - Summary of Benefits: Medical, Dental, Vision, PTO, Disability, Parental Leave, 401K w/ company match
The Company: For more than 25 years, Focal Point, a brand of Legrand, has brought it all to light with beautiful, efficient luminaires and acoustic solutions that stand the test of time, human-centric technology, and a commitment to being easy to do business with. We are vertically integrated, Chicago-based architectural lighting and integrated acoustical systems manufacturer and pride ourselves on delivering exceptional products and services to those who specify and install them. a result, we provide superior quality, customization capabilities, and quick answers, all from right here, in the middle of America.
To apply:www.focalpointlights.com/careers
Why choose Focal Point? Watch thisvideo (https://youtu.be/O5hoVvuHXvM) to find out!
Focal Point is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law.
©2025 Focal Point, LLC | 4141 S. Pulaski Road, Chicago, IL 60632
Company Info
About Legrand
Legrand is the global specialist in electrical and digital building infrastructures. Our comprehensive offering of solutions for residential, commercial, and data center markets makes us a benchmark for customers worldwide. We harness technological and societal trends with lasting impacts on buildings with the purpose of improving life by transforming the spaces where people live, work , and meet with electrical and digital infrastructures and connected solutions that are simple, innovative , and sustainable. Legrand is a global, publicly traded company listed on the Euronext ( Legrand SA EPA: LR ). For more information, visit www.legrandgroup.com/en
About Legrand North and Central America
Legrand, North & Central America (LNCA) is a leader in the AV, Lighting & Controls, Electrical , and Data Center markets . LNCA offers comprehensive medical, dental , and vision coverage, as well as distinctive benefits like a high employer 401K match, paid time off (PTO) and holiday pay, short-term and long-term disability benefit plans, above-benchmark paid maternity and parental leave, bonus opportunities in accordance with the Company's incentive plans, paid time off to volunteer, and an active/growing Employee Resource Group network. For more information, visit legrand.us
About Legrand's Lighting Sector
Legrand's Lighting Sector consists of five lighting brands; Pinnacle (https://www.pinnacle-ltg.com/) , Finelite (https://www.finelite.com/) , Focal Point (https://www.focalpointlights.com/) , and OCL (https://ocl.com/) which focus on architectural, decorative, and downlighting and Kenall (https://kenall.com/Home) which focuses on lighting for demanding environments. We employ a talented group of employees that love lighting to design and manufacture high performance, energy efficient LED lighting solutions for applications in commercial, educational, healthcare, as well as challenging environments such as tunnels and correctional facilities. With an eye toward sustainable design, our focus is on specification-oriented products and solutions that meet the functional needs of spaces while working in harmony with the designer's vision for those spaces. We work with architects, engineers, and contractors to supply lighting built specifically for their client's projects.
http://www.legrand.us
http://www.youtube.com/legrandna
http://www.linkedin.com/company/44580
http://twitter.com/legrandNA
Equal Opportunity Employer
LocationUS-IL-Chicago
Positions 2
Category Customer Service
