Admissions Processing Supervisor - 499159-2453

Boise State University • Boise, ID • 8h ago

This job was posted by https://idahoworks.gov : For more information, please see: https://idahoworks.gov/jobs/2412607 **Job Summary/Basic Function:

This is an internal opportunity open only to current, regular employees of Boise State University.**

The purpose of this position is to supervise and coordinate the day-to-day operations of undergraduate admissions processing at Boise State University. This position is responsible for ensuring timely and accurate processing of applications, supporting documentation, admission decisions, and refunds. The Admissions Processing Supervisor leads a remote team of full-time staff and oversees workflow and quality assurance to ensure compliance with university policies and established procedures. The position contributes to a smooth and efficient admissions experience for prospective students by maintaining high standards of accuracy, customer service, and operational efficiency. This is a fully remote position; however, the successful

**candidate must reside in the Boise, Idaho metropolitan area by their start date and be

available for occasional in-person meetings on campus.

Department Overview:**

As the Processing Supervisor, you\'ll be an essential member of the Admissions and New Student Programs team at Boise State University. Our department supports students from first contact through enrollment and is made up of three core areas: New Student Programs, Recruitment and Campus Visits, and Operations and Systems-where this position resides.

The Operations and Systems team includes customer service, processing (which this position supervises), systems support, and our Slate CRM team. Together, we ensure that every student\'s journey through the admissions process is efficient, accurate, and student-centered.

Our department, the university, and the Boise community are home to professionals who have grown their careers through the relationships, skills, and knowledge gained in this work. As part of the team that welcomes new students to Boise State, we take pride in what we do and invite you to join a supportive, mission-driven team that values collaboration, growth, and service.

Level Scope:

Provides immediate supervision to a unit or group of operational or technical employees. A portion of time may be spent performing individual tasks related to the unit; however, supervisory activities must constitute a primary part of the job. Supervises unit operations to ensure compliance with departmental or campus policies, procedures, and defined internal controls. Ensures accountability and stewardship of campus resources (operational, financial, and human) in compliance with departmental standards and procedures.

Essential Functions:

30% of Time the Admissions Processing Supervisor must:

Coordinate Processing of Applications, Documents, and Refunds

Coordinate the accurate and timely processing of applications,

documents, decisions, and refunds.

Prioritize workloads, assign tasks, and monitor work quality for

completeness, content accuracy, and compliance with Boise State and State of Idaho policies.

Interpret and apply admissions policies; communicate requirements

clearly to students, staff, and external partners.

Use data to guide workload distribution, support decision-making,

and maintain processing integrity.

Contribute to process improvement, system enhancements, and

documentation updates; serve as a knowledgeable resource on admissions operations.

30% of Time the Admissions Processing Supervisor must perform:

Supervision

Supervise a remote team of full-time staff and student employees,

ensuring accurate and timely processing operations.

Interview, hire, train, motivate, and direct processing staff by

developing expectations, objectives, and counseling team members.

Handle employee performance issuesand resolve employee conflicts;

determine training needs and recommend training programs.

Assign and monitor work for quality and compliance; address

performance issues and resolve conflicts as needed.

Serve as a subject matter expert and liaison between staff and

leadership; recommend and implement process improvements.

35% of Time the Admissions Processing Supervisor must:

Process Admissions Applications and Documents

Review applications and transcripts for completeness, authenticity,

and alignment with admission standards.

Make accurate and timely admission decisions within established

guidelines; refer exceptions to leadership.

Enter, verify, and audit applicant data in multiple systems to

ensure integrity and consistency.

Communicate admission decisions and next steps clearly to students,

families (as permitted by FERPA), and internal stakeholders.

Maintain strong communication with Admissions Counselors and campus

departments to support seamless processing workflows.

Support a welcoming and fair experience for students by providing

clear, culturally competent service.

5% of Time the Admissions Processing Supervisor must:

Perform other duties as assigned.

Knowledge, Skills, Abilities:

Experience

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