Customer Service Administrator

Element Materials Technology • Enfield, CT • 6h ago

Overview

Element is seeking a detail-oriented and customer-focused Customer Service Administrator to support our quoting and sales process. This individual will be responsible for preparing and sending quotes to customers, maintaining accurate records, and ensuring timely follow-up. The ideal candidate will have strong communication skills, excellent attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Salary: $21- $23/hr DOE

Responsibilities

Prepare and send accurate and timely quotes to customers based on pricing guidelines, part specifications, and scope of work.

Review customer RFQs (Request for Quotes) and interpret requirements to generate proper responses.

Collaborate with internal departments (Sales, Engineering, Operations) to gather required information and clarify customer needs.

Maintain quote log and track quote status through CRM or ERP systems.

Follow up with customers regarding outstanding quotes, revisions, or additional information.

Respond to customer inquiries via phone and email with professionalism and accuracy.

Update customer records and documentation as needed.

Support general administrative tasks related to the customer service and quoting process.

Identify process improvements to streamline quoting operations and enhance customer satisfaction.

Reception and call transfer.

Skills / Qualifications

High school diploma or equivalent required.

2+ years of experience in customer service, sales support, or administrative roles-experience in manufacturing, aerospace, or industrial sectors a plus.

Strong organizational and time management skills with the ability to meet deadlines.

Proficient in Microsoft Office Suite (Excel, Word, Outlook); experience with ERP or CRM systems preferred.

Excellent written and verbal communication skills.

Attention to detail and accuracy is essential.

Ability to work independently and as part of a team.

Preferred Qualifications:

Experience reviewing technical documents or part specifications.

Familiarity with quoting or estimating processes in a service or manufacturing environment.

Knowledge of aerospace or industrial services terminology is a plus.

Company Overview

Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to 'Make tomorrow safer than today'.

When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.

While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.

Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.

Diversity Statement

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming "the world's most trusted testing partner".

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.

Job Locations US-CT-Enfield

ID 2025-16842

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