Information Technology Co-Op

Nexteer Automotive • Saginaw, MI • 21h ago

The objective of the Student Programs at Nexteer Automotive is to select students with high potential and provide them with "real world" work experiences. Work assignments expose students to many of the company's products, processes, and procedures. Assignments are designed to assimilate acquired classroom education with actual hands-on work experience in a technical environment. In addition, Nexteer Automotive gains the opportunity to find new talent to enhance productivity while providing students exposure to full-time career opportunities.

This position will allow the student to assist our Nexteer business customers in review and resolution of reported technology problems. The student will build computers, document installation and support processes for new software as well as maintain support documentation. We may review low-code software development in the Microsoft 365 (M365) space. There also may be time dedicated to learning the Microsoft Power Platform of tools. In this position, the student will have the opportunity to work with Nexteer management to enhance their leadership skills. The student will also be asked to complete other miscellaneous tasks as they arise.

Primary Job Responsibilities:

Assist supervisor in any administrative work tasks

Build computers with Nexteer OS image

Install and troubleshoot issues with hardware drivers

Triage and escalate incidents and service requests within our IT Service Management (ITSM) ServiceNow tool

Follow up and provide feedback on incident progress, pending updates and statuses with our business customers

Guide employees through corrective steps to resolve a reported issue

Identify solutions, research answers, and troubleshoot technical issues and questions

Maintain documentation (i.e., knowledge articles, etc.) as needed to keep current

Participate in on-the-job learning opportunities and building personal networks

Continuous improvement and documentation of Technology Bar processes, communications, and practices

Create new and/or enhance existing computer applications, programs, spreadsheets, databases, etc. to compile information and generate reports as needed

Qualifications

Process IT interest and knowledge

Enjoys working and providing 1:1 and support with customers (customer service)

Solid interpersonal skills including verbal, non-verbal, and effective listening

Ability to problem solve both independently and collaboratively

Interested in desktop hardware, software applications, operating systems, and network connectivity

Self-motivated with the ability to work in a fast-paced environment

Microsoft Office, Teams, and SharePoint knowledge is a plus, but not required

Requirements:

Candidate must be attending a 2-year college or 4-year university local to the Saginaw, MI area

Candidate must be pursuing a Bachelor of Science in the field of Information Technology or related discipline

Must be a full-time student (12 or more credits) during Fall and Winter semesters

Candidate must have a cumulative 3.0 GPA on 4.0 scale

Candidate must be able to work 20-32 hours per week during Fall and Winter semesters

Up to 40 hours per week during the summer

Candidate must be able to work onsite in Saginaw, MI

Candidate must have right to work in the US and not require current or future sponsorship

Nexteer is an Equal Opportunity Employer Disabled/Minorities/Veterans/Women

Nexteer is an E-Verify employer. E-Verify is an internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employees to electronically verify the employment eligibility of their newly hired employees in the United States.

Accessibility for Applicants with Disabilities: If you need a reasonable accommodation for the online application process due to a disability please email careers@nexteer.com. Please provide your contact information and details about the posted position of interest. Only inquiries regarding assistance for those who need an accommodation with the online application process due to a disability will be returned.

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