Accommodations Clerk II (UMass Hotel)

University of Massachusetts Amherst • Amherst, MA • 1d ago

Apply now (https://secure.dc4.pageuppeople.com/apply/822/gateway/default.aspx?c=apply&lJobID=527505&lJobSourceTypeID=801&sLanguage=en-us) Job no: 527505

Work @type: Staff Full Time

Location: UMass Amherst

Department:Accommodations

Union:USA/MTA

Categories: Food Service/Hospitality

About UMass Amherst

The flagship of the Commonwealth, the University of Massachusetts Amherst is a nationally ranked public land-grant research university that seeks to expand educational access, fuel innovation and creativity, and share and use its knowledge for the common good. Founded in 1863, UMass Amherst sits on nearly 1,450-acres in scenic Western Massachusetts and boasts state-of-the-art facilities for teaching, research, scholarship, and creative activity. The institution advances a diverse, equitable, and inclusive community where everyone feels connected and valued-and thrives, and offers a full range of undergraduate, graduate and professional degrees across 10 schools and colleges, and 100 undergraduate majors. We believe every member of our university community can contribute to our ongoing success by striving for the highest level of excellence as we seek breakthrough solutions to mounting environmental, social, economic, and technological challenges in our world.

Job Summary

Serves Hotel guests as the initial point of contact and monitors all aspects of their accommodation.

Essential Functions

Welcomes guests upon arrival and conducts all check-in and check-out tasks. Provides information about the hotel and facilities.

Handles online and phone reservations.

Maintains accurate records of guest room inventory/availability.

Safeguards guest information and personally identifiable information (PII).

Ensures correct charges and credits are posted, collect payments, handles cash and credit transactions, and demonstrates responsibility in balancing all cash and cash equivalent transactions using proper cash handling and PCI procedures. Counts and balances petty cash bank at the beginning and end of shift. Follows UMass collection security guidelines.

Provides information to the public by telephone, mail or in person; responsibly answering questions concerning such matters as services, rooms, catering and special functions; and referring inquiries to the appropriate provider of services when necessary.

Handles correspondence relating to guest reservations, services or special requests according to department policy and procedure.

Partners with other Hotel and campus departments to finalize arrangements for guest accommodations including housekeeping staff.

Provides reports using hotel reservation software as requested and prepares documents necessary for guest registration.

Possesses a positive attitude, handles and resolves guest issues in a timely and professional manner.

Knows all hotel specific emergency procedures.

Supplies guests with directions and information regarding property and local areas of interest.

Communicates parking procedures to guests/visitors.

Performs miscellaneous clerical duties, such as mail sorting, filing, and the operation of the fax service.

Other Functions

Performs other duties as assigned.

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

High school diploma or equivalent.

Six (6) months full time or equivalent part-time experience in customer service.

Possesses excellent analytical and organizations skills.

Strong written and verbal skills.

Basic working knowledge of computers and Windows based software.

Ability to learn hotel reservation software.

Effective problem solving skills.

Ability to perform miscellaneous clerical duties.

Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

Work experience in general hotel operations.

Experience with hotel reservations software.

Physical Demands/Working Conditions

Ability to stand for prolonged periods of time.

Ability to lift and carry 50 pounds.

Additional Details

This position is designated as essential personnel.

Receives supervision from the Assistant Manager, Campus Center Hotel.

Work Schedule

Wednesday-Sunday 9am-5pm; may include evenings, weekends, and holidays.

37.5 hours per week.

Salary Information

USA/MTA Non-Exempt Grade 11.

Special Instructions to Applicants

Along with the application, please submit a resume. References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references.

The University of Massachusetts Amherst welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.

Advertised: Jul 14 2025 Eastern Daylight Time

Applications close: Oct 12 2025 Eastern Daylight Time

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