Customer Service Shift Leader

River Valley Co-op • Northampton, MA • 5d ago

Customer Service Shift Leader Full-time 35 - Northampton Position Type -
Full-time 35 Salary Range - \$20.00 - \$22.50 Hourly Job Shift - Open
Availability Description River Valley Co-op Our Mission: River Valley
Co-op staff members are all empowered ambassadors for our cooperative\'s
mission of creating a just marketplace that nourishes the community.
Cooperative values and the larger cooperative movement inspire us to
work together for a more sustainable and just future. As a team, we work
to leverage our grocery retail\'s economic impact for positive social
change in the food system, our environment, and our community. We are
committed to social justice and developing our anti-racism and
multicultural skills throughout our organization. Our
cooperatively-owned business values working together in partnership with
our local food producers, other vendors and service providers, community
organizations, employees, and our customers to serve our community food
needs in ways that sustainably support our mutual needs and aspirations.
We prioritize building and sustaining our business operations capacity
to generate positive impacts for our employees, business partners,
customers, local economy, the common good of our community, and the
environment. Our friendly store operations specializing in fresh, local,
organically grown, and natural foods, builds community resilience and
grows our local economy. We work hard and have fun doing it, act with
honesty, kindness, and respect, and strive to improve every day.
Position: CUSTOMER SERVICE SHIFT LEADER Full-time 35-40 hours. Requires
open availability, including evenings and weekends. Status: Reports to
Customer Service Manager Pay Level: IV, non-exempt. Purpose: Our
Customer Service team is responsible for welcoming shoppers into our
physical and virtual stores and processing their orders efficiently and
accurately. Everyone on the team?s essential contribution is to meet
people where they are and to do their very best to make every shopper
feel welcome and appreciated. The Customer Service Shift Leader is
responsible for the day-to-day direction of the team on the sales floor
to ensure that we consistently meet that responsibility. It is essential
that the Customer Service Shift Leader model positive behavior during
times of intensity, assist in training new staff, and offer guidance to
all customer service staff in all aspects of their job. The Customer
Service Shift Leader also participates in accurate and efficient cash
handling processes, including preparing deposits and reconciliation.
Qualifications ESSENTIAL Outstanding customer service skills. Attention
to detail and good organizational skills. Ability to be flexible and to
adapt to changing conditions quickly. Demonstrate objectivity,
neutrality, and calmness, with an ability to stay calm under pressure.
Demonstrate accuracy and thoroughness. Practical communication skills in
English. Ability to read and comprehend instructions. Ability to work as
a collaborative team player. Ability to follow through on systems,
procedures, and policies. Ability to work efficiently in a fast-paced
environment. FUNCTIONAL Standing, walking, bending, sitting, reaching.
Ability to stand for extended periods. Using hands or fingers to handle
or feel. Repetitive use of hands for grasping, pushing, pulling, and
fine manipulation. Ability to use office equipment with or without
accommodation, computer, Point of Sale, scanner, fax, and copier.
Ability to lift 50 lbs. PREFERRED Demonstrated ability to work with
customers and co-workers from various cultural backgrounds. Previous
experience working within a union environment. Familiarity with Natural
foods. The ability to speak Spanish, French, or Swahili is a plus. SEE
THE RIVER VALLEY CO-OP WEBSITE FOR COMPLETE JOB DESCRIPTION

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