Customer Service

PDS Tech Commercial, Inc. • Haltom City, TX • 21h ago

Now Hiring: Customer Service Professional - Aerospace Industry, High-Impact Role

Deliver Excellence Where It Matters Most - Join PDS Tech Commercial in Haltom City, TX

Are you ready to take your customer service expertise to the next level in a fast-paced, mission-critical aerospace environment? PDS Tech Commercial is seeking a skilled Customer Service professional to support operations in Haltom City, TX . This is your opportunity to be the vital link between world-class aerospace customers and the solutions that power their success.

About the Role:

As a Customer Service Consultant, you'll manage multiple customer accounts while ensuring all interactions meet our high standards of professionalism and accuracy. Your work will directly impact customer satisfaction, operational efficiency, and contract compliance - all essential to maintaining excellence in the aerospace industry.

What You'll Do:

Serve as the primary point of contact for assigned customer accounts

Execute order entry, quote creation, and contract review in compliance with internal procedures and federal regulations (FAR/DFAR)

Communicate clearly and effectively with internal teams and external customers

Monitor contract accuracy, resolve discrepancies, and identify potential risks

Maintain accurate records using SAP, SharePoint, and other systems

Manage logistics and documentation for aerospace parts and services

Document customer needs to identify trends and support continuous improvement

Assist with special projects and cross-functional collaboration as needed

Position Details:

Job Type: Full-time; 12-Month Consultant

Location: Haltom City, TX 76137 (Fully Onsite)

Schedule: Monday-Friday, 8:00 AM - 5:00 PM

Pay Rate: $30.36 - $37.37 per hour (commensurate with experience)

This position requires use of information or access to facilities subject to the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). These regulations may limit access of controlled technologies: 1) to U.S. Persons, including U.S. Citizens, lawful permanent residents, and other narrow categories including refugees and asylees, or 2) to certain foreign nationals that have received an export license.

What You Bring to the Role:

Minimum Qualifications:

High school diploma or AA/AS degree (or equivalent training) with 4+ years of relevant experience , OR 6+ years of experience without a diploma

Strong customer service background with exceptional communication and organizational skills

Proficiency in managing contracts, processing orders, and handling logistics

Ability to work independently and within a team in a fast-paced setting

Experience using enterprise systems such as SAP

Working knowledge of aerospace industry standards and federal regulations (FAR/DFAR)

Preferred Qualifications:

Prior experience in the aerospace industry

SAP proficiency

Familiarity with reading and interpreting contracts and customer purchase orders

Why Join PDS Tech Commercial?

At PDS Tech Commercial, we believe great careers are built on integrity, innovation, and impact. You'll be part of a team that supports cutting-edge aerospace programs and plays a direct role in supporting our nation's defense and commercial aviation industries.

We're proud to be a Military Friendly® Employer , committed to providing opportunities for veterans and transitioning service members who bring unparalleled discipline and leadership to the workforce.

Take Flight in Your Career - Apply Today

If you're passionate about customer service and ready to contribute to a high-performance aerospace team, we want to hear from you. Join PDS Tech Commercial and help us deliver unmatched service, one mission at a time.

Pay Details: $30.36 to $37.37 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the @type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers

San Francisco Fair Chance Ordinance

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