Customer Service

Ebonys Beauty Hair and Skin Care • Lafayette, LA • 18h ago

[]{#docs-internal-guid-26d8d6c3-7fff-0d92-41c7-e15e27fc679b}

Position Summary for Ebonys Beauty Hair and Skin Care

Ebonys Beauty Hair and Skin Care is seeking a highly motivated and professional

Customer Service and Social Media Representative

to support our growing brand. This dual-role position plays a critical part in ensuring a seamless customer experience across both in-store and digital platforms, while also representing our voice and values on social media. The ideal candidate is customer-obsessed, detail-oriented, creative, and capable of operating in a fast-paced, mission-driven environment.

Key Responsibilities:

Customer Service Support

Respond to customer inquiries via phone, email, in-person, and social media in a timely, courteous, and professional manner.

Resolve product, order, or shipping issues efficiently while upholding brand standards.

Process returns, exchanges, and refunds in accordance with company policy.

Maintain accurate customer records and follow-up logs using CRM tools.

Collaborate with fulfillment and retail teams to ensure smooth service delivery.

Social Media Engagement and Content Support

Monitor and engage with customers and followers across Instagram, Facebook, TikTok, and other social channels.

Respond to DMs, comments, and mentions promptly while maintaining the brand voice.

Support content development by capturing behind-the-scenes moments, customer testimonials, and promotional content.

Track engagement metrics, customer trends, and online feedback to inform strategy.

Coordinate giveaways, product launches, and influencer partnerships in collaboration with the marketing team.

Qualifications:

High School Diploma or equivalent required; Associate or Bachelors degree in Marketing, Communications, or Business preferred.

2+ years of customer service experience (retail, eCommerce, or corporate environment).

1+ year of experience managing or contributing to brand social media platforms.

Excellent written and verbal communication skills with strong attention to detail.

Comfortable using platforms such as Instagram, TikTok, Facebook, Shopify, Canva, and customer service tools like Zendesk or HubSpot.

Ability to maintain professionalism and confidentiality in handling sensitive information.

Strong problem-solving skills and the ability to remain calm under pressure.

Passion for natural beauty, skincare, or wellness industries is a plus.

Schedule and Work Environment:

Part-time or full-time availability (weekend and evening flexibility may be required).

Hybrid role: Must be able to work onsite at our Lafayette storefront when needed.

What We Offer:

Competitive pay based on experience

Staff product discounts

Career advancement opportunities

Empowering, team-oriented culture

Involvement in community events and brand campaigns

How to Apply:

Submit your resume and a brief cover letter to

Similar Jobs

Outbound Warehouse Clerk

Sysco • Broussard, LA • 1d ago

Management & Administrative

RESPONSIBILITIES Run reports necessary for the night's workload (Special instructions, Special Orders Item, Handstack Report). Examine all double-check customers and have the loads reserved. Inspect loads that are design...

1d ago

Go to Apply

Senior Identity & Access Management Engineer

First Horizon Bank • Lafayette, LA • 3d ago

Management & Administrative

Description Locations: Onsite in Memphis, TN; Maryville, TN; Birmingham, AL; Lafayette, LA; New Orleans, LA; Charlotte, NC; Raleigh, NC; or Dallas, TX. Summary: As an Identity and Access Management Technology Engineer, y...

3d ago

Go to Apply

Customer Service Associate

Walgreens • Broussard, LA • 4d ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

4d ago

Go to Apply

Customer Service Associate

Walgreens • Lafayette, LA • 1w ago

Management & Administrative

1w ago

Go to Apply

Customer Service Representative

U-Haul • Lafayette, LA • 1w ago

Management & Administrative

Location: 700 Kaliste Saloom Rd, Lafayette, Louisiana 70508 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Ser...

1w ago

Go to Apply

Field Service Technician

Tanknology • Lafayette, LA • 1w ago

Management & Administrative

1w ago

Go to Apply

ADMINISTRATIVE ASSISTANT 5

Louisiana Department of State Civil Service • Lafayette, LA • 2w ago

Management & Administrative

ADMINISTRATIVE ASSISTANT 5 Print ( https://www.governmentjobs.com/careers/louisiana/jobs/newprint/5000560 ) Apply ? ADMINISTRATIVE ASSISTANT 5 Salary $3,127.00 - $6,136.00 Monthly Location Lafayette, LA Job Type Classifi...

2w ago

Go to Apply

Operations Manager

EMCOR Group • Lafayette, LA • 4w ago

Management & Administrative

Description ** NOTICE: This position is for PRINCIPALS ONLY. Who we are:** Ardent Services, LLC (ardent.us) is a wholly owned subsidiary of EMCOR ( www.emcorgroup.com ) which was formed in 2002 to provide professional el...

4w ago

Go to Apply

Pharmacy Operations Manager

Walgreens • Breaux Bridge, LA • 15h ago

Hospital & Medical

Job Description: Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patie...

15h ago

Go to Apply

CDL Truck Driver Commercial

WM • Lafayette, LA • 18h ago

Trucking & Construction

We Are Stable: Our WM team is home every day, and our team members perform essential and meaningful work. Shift: Monday-Saturday, Saturdays are required, start time 4am What is the value of a WM job? The value of a WM jo...

18h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.