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Position Summary for Ebonys Beauty Hair and Skin Care

Ebonys Beauty Hair and Skin Care is seeking a highly motivated and professional

Customer Service and Social Media Representative

to support our growing brand. This dual-role position plays a critical part in ensuring a seamless customer experience across both in-store and digital platforms, while also representing our voice and values on social media. The ideal candidate is customer-obsessed, detail-oriented, creative, and capable of operating in a fast-paced, mission-driven environment.

Key Responsibilities:

Customer Service Support

Respond to customer inquiries via phone, email, in-person, and social media in a timely, courteous, and professional manner.

Resolve product, order, or shipping issues efficiently while upholding brand standards.

Process returns, exchanges, and refunds in accordance with company policy.

Maintain accurate customer records and follow-up logs using CRM tools.

Collaborate with fulfillment and retail teams to ensure smooth service delivery.

Social Media Engagement and Content Support

Monitor and engage with customers and followers across Instagram, Facebook, TikTok, and other social channels.

Respond to DMs, comments, and mentions promptly while maintaining the brand voice.

Support content development by capturing behind-the-scenes moments, customer testimonials, and promotional content.

Track engagement metrics, customer trends, and online feedback to inform strategy.

Coordinate giveaways, product launches, and influencer partnerships in collaboration with the marketing team.

Qualifications:

High School Diploma or equivalent required; Associate or Bachelors degree in Marketing, Communications, or Business preferred.

2+ years of customer service experience (retail, eCommerce, or corporate environment).

1+ year of experience managing or contributing to brand social media platforms.

Excellent written and verbal communication skills with strong attention to detail.

Comfortable using platforms such as Instagram, TikTok, Facebook, Shopify, Canva, and customer service tools like Zendesk or HubSpot.

Ability to maintain professionalism and confidentiality in handling sensitive information.

Strong problem-solving skills and the ability to remain calm under pressure.

Passion for natural beauty, skincare, or wellness industries is a plus.

Schedule and Work Environment:

Part-time or full-time availability (weekend and evening flexibility may be required).

Hybrid role: Must be able to work onsite at our Lafayette storefront when needed.

What We Offer:

Competitive pay based on experience

Staff product discounts

Career advancement opportunities

Empowering, team-oriented culture

Involvement in community events and brand campaigns

How to Apply:

Submit your resume and a brief cover letter to

Ebonys Beauty Hair and Skin Care

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