Account Specialist

TEKsystems • Chicago, IL • 1d ago

We are seeking a detail-oriented and customer-focused Account Specialist to join our dynamic team. In this role, you will be the key liaison between internal departments and external customers, ensuring seamless order fulfillment and exceptional service delivery. You will specialize in resolving order delays, managing customer expectations, and driving operational excellence across multiple business functions including Sales, Distribution, Supply Chain, Finance, and more. This position supports a diverse customer base-domestic, international, and inter-company-and plays a vital role in delivering a world-class customer experience.

Key ResponsibilitiesOrder Management (30%)

Oversee end-to-end order fulfillment, from booking to delivery, including mentoring offshore team members.

Manage sales order processes including customer communication, issue resolution, container bookings, and customs documentation.

Maintain accurate purchase order records and monitor backlog to support financial forecasting.

Process and coordinate customer returns, balancing service quality with cost efficiency.

Customer Relationship Management (40%)

Build and maintain strong relationships with customers and cross-functional teams.

Serve as the primary point of contact for order status, delivery updates, and issue resolution.

Collaborate with Sales, Distribution, and Supply Chain teams to prioritize shipments and meet customer expectations.

Participate in customer meetings and manage expedited delivery requests.

Systems & Compliance (30%)

Ensure compliance with Sarbanes-Oxley (SOX) requirements and internal controls.

Utilize SAP/S4 HANA, EDI, and other systems to streamline order processes and improve efficiency.

Analyze data to identify trends, propose solutions, and implement process improvements.

Support strategic initiatives and contribute to cross-functional project teams.

Qualifications/Requirements

Education & Experience

Associate's degree in Business or related field required; Bachelor's degree preferred.

1-3 years of experience in a business or office environment, preferably in Consumer Packaged Goods.

5+ years of relevant experience may be considered in lieu of a degree.

Technical Skills

Proficiency in SAP/S4 HANA and Microsoft Office (Excel, Word).

Experience with order management systems and EDI interfaces.

Core Competencies

Strong customer service orientation and problem-solving skills.

Ability to manage complex situations and adapt in a fast-paced environment.

Excellent communication, organizational, and multitasking abilities.

Collaborative mindset with a focus on continuous improvement.

Preferred Qualifications

Experience in supply chain or logistics.

Familiarity with trade compliance and regulatory documentation.

Demonstrated ability to work cross-functionally and influence without authority.

If you're passionate about delivering exceptional service and thrive in a collaborative, fast-moving environment, we'd love to hear from you!

Pay and Benefits

The pay range for this position is $29.00 - $29.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Aug 12, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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