Data Center Security Account Manager (#62)
Northlake, IL, United States of America
$80,000.00 -$80,000.00
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Overview
Join one of the fastest-growing and largest privately held security companies in the U.S.! Since 1998, Sunstates Security has established a reputation for providing excellent customer service and quality work environments for its team across the country. We're committed to hiring, developing, and retaining a diverse and exceptionally qualified workforce.
We reinvest in our employees by offering a benefits package that exceeds industry standards, career growth opportunities, extensive internal training, employee incentive programs, team recognition, and more. Employees are provided with the tools and knowledge they need to be successful and hands-on management support.
Recent national awards received by Sunstates include Outstanding Contract Security Company in 2022 & 2023 and INC's America's Fastest Growing Private Companies list.
Sunstates Security's mission and vision statement are at the heart of everything we do, focusing all efforts on honor, integrity, and trust. If you're searching for a career with challenging and rewarding opportunities, we invite you to explore the possibilities at Sunstates Security. As a proactive security partner for some of the country's leading companies and organizations, we provide careers for talented people to become part of a successful, growing company.
Job Skills / Requirements
HIRING IMMEDIATELY!
Sunstates Security is currently hiring a Security Account Manager in Northlake, IL area with a salary of $80,000 - paid weekly. The Account Manager is responsible for the daily functioning of a contract site including operations, customer service, personnel management, security & safety, system metrics and analysis, in accordance with Sunstates objectives.
Industry-leading employee benefits that include weekly pay, 401k savings plan with a company match, affordable medical, dental & vision benefits, employee referral bonuses, paid time off, tuition reimbursement, and more - available for qualified candidates!
Responsibilities include but are not limited to:
Leadership & Personnel Management
Direct, coordinate, and manage all on-site Security Officers, SOC Operators, and Shift Supervisors.
Train, develop, and empower security personnel to uphold the highest standards of efficiency, customer service, ethics, and compliance.
Conduct performance evaluations, coach staff, manage incentive programs, and apply corrective actions in line with company policy and regulatory requirements.
Oversee scheduling, payroll approval, time-off management, and shift coverage to maintain 24/7 operational readiness and compliance.
Operations & Security Oversight
Manage day-to-day site security operations.
Maintain and improve SOC operations, ensuring compliance with security systems knowledge and regulatory requirements.
Coordinate with Regional management to establish site goals and communicate these to customers and internal teams.
Manage account inspections and utilize Quality Assurance checks through eHub to ensure compliance and continuous improvement.
Monitor and track key performance indicators (KPIs) such as safety violations, MTTR, patrol rounds, incidents, badge issuance, and more.
Technology & Systems Management
Oversee physical security systems including access control (C-Cure), CCTV (Genetec), alarms, biometrics, and visitor management.
Compliance & Risk Management
Ensure adherence to industry standards and frameworks such as ISO 27001, SOC 2, HIPAA, GDPR, and Sunstates-specific policies
Lead regular risk assessments, vulnerability audits, and incident investigations with detailed reporting and timely escalation.
Maintain comprehensive documentation to support internal and external audits.
Cross-Functional Collaboration
Collaborate with IT, Cybersecurity, Facilities, HR, Operations, and Environmental Health & Safety (EHS) teams to ensure unified security strategies.
Work Schedule & Travel
The Account Manager is expected to work a minimum of 40 hours per week physically onsite , including variable shifts, weekends, and additional hours as needed for reports, training, or special events.
Willingness and ability to travel regularly to all contracted sites as required.
Must be able to perform physical duties such as patrols, inspections, and emergency response activities.
Core Competencies
Leadership & Team Development
Effective Communication Across All Levels
Critical Thinking & Problem Solving
Security Systems Expertise (Access Control, CCTV)
Compliance & Regulatory Knowledge
Data Analysis & KPI Management
Customer Service Excellence
Emergency & Incident Management
Qualifications
Required:
Minimum 5 years of related management experience in physical security, preferably in data centers, critical infrastructure, or enterprise environments.
Strong communication skills with the ability to effectively deliver messages across multiple organizational levels.
Proficient in bridging data from multiple platforms to drive security program improvements.
Skilled in critical
Education Requirements (All)
High School diploma or equivalent
Additional Information / Benefits
The Sunstates customizable benefits package includes the following minimum components:
Affordable Care Act compliant Medical Benefits Program
Dental Insurance Program
Free Life Insurance
Disability Insurance
Paid Time Off & Bereavement Leave
Paid Holidays
Direct Deposit or Pay Cards
Employee Incentives
Referral Bonuses
Employee of the Month Award
Education Reimbursement
Service Awards
Employee Involvement Initiatives
Management Mentoring and Support
Career Advancement
401K program
Only candidates who meet our rigorous employment standards and who are excellent matches for open positions (as personally verified by Site Managers) are invited to join our security team. We are proud to be an Equal Opportunity Employer and supporter of our military veterans!
Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Short Term Disability, 401K/403b Plan, Educational Assistance
This job reports to the Manager
This is aFull-Timeposition1st Shift.
Travel is not required
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