Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Xylem (XYL) is a leading global water technology company committed to developing innovative and smart technology solutions to the world's water and energy utility challenges. The Company's products and services move, treat, analyze, monitor and return water to the environment in public utility, industrial, residential and commercial building services, and agricultural settings. With its November 2016 acquisition of Sensus, Xylem added smart metering, network technologies and advanced data analytics to its portfolio of solutions for water, gas and electric utilities. Headquartered in Rye Brook, New York with 2015 revenue of $3.7 billion, Xylem does business in more than 150 countries through a number of market-leading product brands. The Company's nearly 16,000 employees bring broad applications expertise with a strong focus on identifying comprehensive, sustainable solutions.
The Role: Xylem seeks to hire an Aftermarket Sales Representative for the North Central Texas area, primarily with the Flygt brand. The position will be part of a passionate team that strives to provide consistent legendary customer service and to support overall company goals in relation to optimizing our commercial team, acting as One Company, and driving revenue and profitability. The Aftermarket Sales Representative will require strong interpersonal and communication skills in collaborating with external customers and interdepartmentally within Xylem.
Essential Functions:
Develop technical depth and understanding of Xylem-Flygt product and application knowledge
Provide Aftermarket, replacement and retrofit product selections and conversion kits and develop related quotations as necessary
Support to Treatment representatives and/or other external customers by providing pre through post-sales technical and commercial support with activities including: basic level Application Engineering support to external and internal customers with design and proposal of our systems and aftermarket solutions; specification review for the purposes of identifying and facilitating pre-bid needs; and related follow up work that includes product selection, solicitation of vendor quotes, and customer quotation development
Fulfill project management for new jobs with a primary emphasis on more technically complex
Transport projects and/or basic level Treatment projects, including a full range of support from oversight of schedule and communication with all related Xylem departments and external customer and may include creation of technical manuals, order execution and follow-up based on quotation, sales agreements, contract specifications which may include drawings and/or detailed information/qualifications from engineering firms
Respond timely to internal and external customer inquiries (technical requests, order status/updates, product availability, pricing, etc.) and/or resolve customer issues and other requests for information and/or proactively notify customers about order status and other changes.
Daily utilization of Customer Relationship Management (CRM), quotation and Enterprise Resource Planning (ERP) tools to input new data and maintain existing data to current status to support internal and external customer interactions and needsConduct municipality and contractor touch calls as necessary to support outside sales by investigating potential opportunities and effectively communicate the value proposition of Xylem's organizational support and product capabilities
Participate in trade shows, jobsite startups & troubleshooting, and external customer product education as needed
Lead or participate in special projects to create best practices, improve processes, create training tools or to support Xylem initiatives as determined and conduct related presentations or training sessionsProvide support as requested for the education and training on software tools, product, process flow or general customer support to Technical Inside Sales or other inside sales support positions
Create legendary customer service experiences for internal and external customersHandling in overflow from other sales support positions at local office or other locations as necessary, including but not limited to tasks such as technical support, quotations, phone handling, project technical manuals, and order fulfillment
Minimum Qualifications:
Five+ years of commercial sales, field service, business development, and/or related experience in the Industrial, Water, or Wastewater industries.
Superior customer service, interpersonal, and presentation skills is a must.
Thorough understanding of pump systems troubleshooting and the benefits of establishing solid service practices for the company and the customer.
Pump related equipment experience is strongly preferred as this role will have a significant emphasis on submersible pumps, mixers and pump systems.
General knowledge of control schematics, PLCs, and monitoring devices is a plus.
Proficient in Microsoft Word, PowerPoint and Excel, along with databases including Customer Relationship Management (CRM) platforms and/or Microsoft Access is strongly required.
DAY IN THE LIFE :
In this role, the working environment is both in office and visiting customer job sites as well as a shop environment. This position requires the ability to safely and effectively operate a company vehicle for extended periods of time throughout cities, job sites, major highways and interstates (including tunnels and bridges) and in all weather conditions. The standard weekly job hours are 40 hours and the travel requirement is up to 50%. This position requires the new hire to lift up to 70 lbs.
SALARY :
The estimated salary range for this position is $75,000 to $90,000 plus bonus. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.
At Xylem, we strive to create avenues where employees feel valued and appreciated through our Inclusion initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.
Join the global Xylem team today! Xylem is a team creating advanced technology solutions to the world's water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.
EOE/Females/Minorities/Protected Veterans/Disabled
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation
