Technical Support Engineer

Siemens Energy • Olean, NY • 1d ago

A Snapshot of Your Day

This role reports into the Head of Product Integrity Americas function in Compression and is responsible for the resolution of urgent technical issues across the business, including at customer sites. This role demands a high level of technical expertise combined with the ability to explain technical issues to non-technical customer top management.

In this role you have the chance to directly influence and shape the future of decarbonization for our industrial customers and play a key role in the creation of Siemens Energy's sustainable future.

How You'll Make an Impact

Support the resolution of customer Technical Issues (TI), including Root Cause Analysis and resolution of technical non-conformance (e.g. compressor performance) issues.

Work with both internal and external for fast issue resolution and appropriate knowledge transfer with the counterparts in other regions.

Assume the technical leadership role for assigned projects. Manage the customer interface in a dynamic environment, lead the team from a technical resolution standpoint.

Work closely with other technical experts in the other Product Integrity regions.

Provide input to the Product Improvement Process (PIP) to drive resolution of Operational Issues (OI), Technical Issues (TI), and Significant Field Issues (SFI)

What You Bring

Bachelor's degree in mechanical engineering, aerospace engineering, or equivalent.

15+ years of experience in rotating equipment design, controls design, compressor testing, site commissioning, technical troubleshooting, and service-related activities.

Experience in leading RCAs and methodologies such as Kepner Tregoe.

Fluency in English with the ability to explain technical details to customers and non-technical personnel.

Proven experience in the design, maintenance, troubleshooting, and technical support of compressors and associated equipment.

Ability to work and communicate directly with customers in high-pressure environments.

Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa sponsorship may be eligible for internal transfers

About the Team

Our Transformation of Industry division is decarbonizing the industrial sector. Increasing electrification and efficiency are key and demand for green H2 and derivative fuels will rise. We enable decarbonization of the industrial sector and the transition to sustainable processes, building on a strong industrial customer base, a global network, diverse technologies, and integrated execution capabilities. Candidates want to learn about the divisions they will be joining-the structure, how it works together, and the role it plays in driving Siemens Energy's mission forward.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo

Rewards/Benefits

Career growth and development opportunities

Supportive work culture

Company paid Health and wellness benefits

Paid Time Off and paid holidays

401K savings plan with company match

Family building benefits

Parental leave

https://jobs.siemens-energy.com/jobs

This job is based in Olean, New York. Siemens Energy offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://benefitsatenergy.com/thinking-of-joining.html. (https://benefitsatenergy.com/thinking-of-joining.html.The) The base salary range for this position in Olean, New York is $92,000 -$170,000.

Specific offers are determined by various factors, such as experience, skills, certifications, and other business needs. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

Equal Employment Opportunity Statement

Siemens Energy is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local

law.

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