Account Specialist - 1470

Ecore International • Lancaster, PA • 2d ago

DESCRIPTION/RESPONSIBILITIES: We are looking to welcome an Account Specialist to be a part of our Customer Experience team! You will work closely with our Account Managers to processes orders and creatively solve problems when the unexpected happens. Join us in our mission to rid the world of rubber waste!

Schedule: Mon-Fri 8am-5pm

*Some schedule flexibility (i.e. 8:00am-4:30pm with a half-hour lunch break); Ability to work 1-day per week remotely after 6-month training period

Pay Range: $18.00 - $22.00/hour, depending on experience

The Impact You'll Make:

Engage customers and go the extra mile for their satisfaction; be curious and resourceful in resolving issues and solving customer challenges.

Own the order process: review, enter, verify pricing, and ensure accuracy using standard checklists and SOPs.

Handle customer quotes, pro forma invoices, payments, customer portal support and, internal/sample orders.

Emulate the company values and guiding principles in all daily interactions with our customers.

Be an extension of the organization as part of Ecore, demonstrating empowered responsibility for nourishing relationships with customers and owning the process.

Proactively involve internal departments to address customer satisfaction issues.

Act as a liaison between technical and post-sales support and quality assurance, and our customers.

Ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

Build and maintain business relationship with customers by providing prompt and accurate service so as to promote customer loyalty.

Make recommendations to customers to solve their problems with minimal next-level management involvement needed.

Essential Experiences:

Associate's degree or 3+ year of customer service experience

Experience with flooring, rubber industry, or manufacturing preferred

Experience with an ERP or CRM is preferred

Must be proficient in Microsoft Office Suite and able to @type at least 40 words per minute

Strong math skills required

Excellent verbal and written communication skills required, with a positive personality

What we offer you:

Competitive medical, dental, vision, and prescription insurance coverage

401k with a company match

Earn PTO hours immediately

Tuition reimbursement

Opportunities for development

8-minute walk to eco-friendly public transportation from Red Rose Transit Authority

Ecore International is an equal opportunity employer (Minorities/Females/Disabled/Veterans). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

NOTICE TO PROSPECTIVE APPLICANTS Ecore International and its subsidiaries participate in the E-Verify program. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. This employer will provide the Social Security Administration (SSA) and/or the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization. If, after an applicant has been extended and accepted an offer of employment, the Government cannot confirm that you are authorized to work, this employer is required to provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including withdrawal of the offer of employment or terminating your employment. Employers may not use E-Verify to pre-screen job applicants or to re-verify current employees and may not limit or influence the choice of documents presented for use on the Form I-9. In order to determine whether Form I-9 documentation is valid, this employer may use E-Verify's photo screening tool to match the photograph appearing on some permanent resident and employment authorization cards with the official U.S. Citizenship and Immigration Services' (USCIS) photograph.

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