Branch Operations Lead - North Miami Market - Hialeah, FL

JPMorgan Chase • Hialeah, FL • 2d ago

We have a passion for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion. Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture. You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education and advice tailored to suit their financial needs.

As a Branch Operations Lead Trainee in Branch Banking, you collaborate with the Branch Manager, branch employees and One Chase colleagues to ensure customer financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory banking requirements. A Branch Operations Lead Trainee is passionate about taking care of our customers and employees, providing an exceptional customer experience, and working with the Branch Manager to set the tone in the Branch.

A typical day consists of assisting customers and performing transactions. You will also look for opportunities to make customers lives easier by setting up self-service options and building relationships. Throughout the week, you will schedule time to review branch operations and share updated policy and procedures with branch employees. This results in the business is adhering to control expectations.

Job responsibilities

Works with the Branch Manager to set the tone of the branch environment to provide an exceptional customer experience and a dynamic and engaging culture

Engages clients as they enter the branch by welcoming them and making customers feel appreciated, performing transactions, managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings

Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures

Introduces customers to the branch team who will build relationships and assist with specialized financial needs

Makes customers' lives easier by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week

Supports the Branch Manager with all aspects of branch operations, including loss control, compliance, and audit standards

Required qualifications, capabilities, and skills

High school degree, GED, or foreign equivalent

Detail-oriented, organized, and have the ability to multi-task with a dedication to follow policies, procedures, and regulatory banking requirements

Availability to work Branch hours including weekends and some evenings

Preferred qualifications, capabilities, and skills

Demonstrated ability to make connections, engage, and educate customers and refer to colleagues as appropriate

Strong desire and ability to influence, educate, and connect team, partners, and customers to technology

Demonstrated leadership abilities and proficiency in operations and transaction accuracy while working well in a team environment

Some College level or military equivalent or 2+ years of branch banking experience

Training requirement

Successful completion of the Branch Operations Lead training program is a pre-requisite to be considered active in Branch Operations Lead role

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Similar Jobs

^IVR Computer Telephony Integration Developer 5849228

Accenture • Miami, FL • 29min ago

IT & Engineering

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Compan...

29min ago

Go to Apply

(USA) Backroom Associate - Sam's Club

Walmart • Miramar, FL • 49min ago

Position Summary... What you'll do... Maintains and processes shipments for the Club in accordance with Company policies and procedures by developing and posting delivery schedules; compiling and organizing receiving rep...

49min ago

Go to Apply

OPERATIONS ASSISTANT MANAGER

Dollar Tree • Pembroke Pines, FL • 2h ago

Retail & Hospitality

Store Dollar Tree Work where you love to shop! Dollar Tree is hiring in your neighborhood. Avoid long commutes and set your own course to success by applying today. We offer generous benefits, flexible work schedules and...

2h ago

Go to Apply

OPERATIONS ASSISTANT MANAGER

Dollar Tree • Davie, FL • 2h ago

Retail & Hospitality

2h ago

Go to Apply

Territory Account Manager

EquipmentShare • Miami, FL • 2h ago

Management & Administrative

Build the Future with Us - EquipmentShare is Hiring a Territory Account Manager At EquipmentShare, we're not just filling a role - we're assembling the best team on the planet to build something that's never been built b...

2h ago

Go to Apply

Commercial Account Manager - Electronic Security

Allied Universal • Miami, FL • 2h ago

Management & Administrative

Join Allied Universal® Technology Services, a global leader in transforming the security industry. We integrate advanced technology - video surveillance, electronic access control, alarm monitoring and augmented solution...

2h ago

Go to Apply

Marketing Assistant

Robert Half • Doral, FL • 2h ago

Sales & Marketing

Description Inventory Management (40%) Assist in order processing and maintaining inventory databases Create Purchase Requisitions for Marketing and other departments Help with maintaining swag inventory, allocations and...

2h ago

Go to Apply

Full-time Maintenance Engineer at the Doubletree by Hilton Grand Hotel Biscayne Bay

Hilton • Miami, FL • 3h ago

Retail & Hospitality

An Engineer is responsible for maintaining the physical functionality and safety of the facility in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As...

3h ago

Go to Apply

Front Office Supervisor - Kimpton Epic Hotel

Kimpton Hotels & Restaurants • Miami, FL • 3h ago

Retail & Hospitality

Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel di...

3h ago

Go to Apply

Assoc Dir, Gen Finance Mgmt - Controller (hybrid)

RTX Corporation • Medley, FL • 3h ago

Finance, Accounting & Banking

Date Posted: 2025-07-29 Country: United States of America Location: HNC32: US096-Winston-Salem (Oak Plaza 190 Oak Plaza Boulevard , Winston-Salem, NC, 27105 USA Position Role Type: Hybrid U.S. Citizen, U.S. Person, or Im...

3h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.