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FinOps Support Analyst

General Dynamics Information Technology • Baton Rouge, LA • 2d ago

Req ID: RQ203642

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: None

Public Trust/Other Required: Other

Job Family: Systems Analysis

Skills:

Business,Cloud Based Services,Information Technology (IT)

Experience:

1 + years of related experience

Job Description:

General Dynamics Information Technology (GDIT) is seeking a FinOps Support Analyst that will work across our client organization to deliver cloud-oriented managed services focused on providing best value and best cost to the end user. It is required that the individual has practiced delivery of strong customer service and a foundational knowledge of cloud services; finance and/or supply chain management experience is also desired.

The FinOps Support Analyst will have the opportunity to practice the performance of FinOps, while also working with a team to support the delivery of the Cloud Service Provider Subscriber Service (CSP SS) and Cloud Management Tool (CMT) services. CSP SS provides operational support of the resell of cloud services from Amazon Web Services (AWS), Microsoft Azure, Google, Oracle, and IBM. The CMT services provides FinOps tool delivery services in support of cloud services optimization. The FinOps Support Analyst will be part of a team providing FinOps consulting to GDIT programs.

The responsibilities of the candidate will include, but are not limited to:

Provide FinOps support to cloud services consumers.

Participate in the operation and improvement of service delivery of critical business and technical objectives.

Support cloud procurement and billing to include assisting customers with inquiries.

Coordinate activities and processes with business partners of the offerings.

Produce reports showing cloud expenditures.

Maintain customer database records.

Create Purchase Requests (PR) and monitor Purchase Order (PO) status.

Routinely report on activities within the areas of billing and procurement.

What you will need to succeed (Required):

Technical Training, Certification(s) or Degree, 1+ years of relevant technical experience

Experienced user of common office applications such as Microsoft Excel, Word, Teams, and SharePoint

Working knowledge of IT service management tools such as ServiceNow, Jira, or BMC Remedy.

Professional with strong oral and written communication skills who works well within a team.

Able to lead conversations with distributed teams including technical, finance, executive, business partners, and customers.

Must possess analytical skills to solve simple to complex problems.

Be a motivated professional who understands the importance of time management.

Demonstrated success with providing customer support.

Nice to have (Preferred):

BA/BS in Finance, Accounting, Computer Science, Information Science, Information Technology

3+ years of experience providing customer support.

Cloud (AWS, Azure, Google) or FinOps certification

Foundational understanding of cloud services

Demonstrated business acumen, with a basic understanding of financial management and accounting practices.

Location

Position is remote but candidate must reside within the state of Louisiana

Travel

Some travel may be required.

GDIT IS YOUR PLACE:

Full-flex work week to own your priorities at work and at home

401K with company match

Comprehensive health and wellness packages

Internal mobility team dedicated to helping you own your career

Professional growth opportunities including paid education and certifications

Cutting-edge technology you can learn from

Rest and recharge with paid vacation and holidays

The likely salary range for this position is $62,962 - $80,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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