Credit Bureau Specialist

Bank OZK • Ozark, AR • 11h ago

Job Purpose & Scope

Under general direction, researches, updates and monitors the information reported to the various credit reporting agencies.

Essential Job Functions

Researches direct credit reporting disputes, processes any necessary reporting updates on e-OSCAR and/or Navigator, and responds to the customer.

Researches indirect credit reporting disputes provided through e-OSCAR, processes any necessary updates on e-OSCAR and/or Navigator.

Processes updates to credit reporting codes in Navigator due to change requests from Special Assets.

Reviews tracker reports for potential coding changes and update the accounts as needed.

Produces accurate, thorough and timely work, while meeting commitments and following policies and procedures.

Handles lending personnel calls related to credit reporting issues.

Reviews the monthly error reports from the credit reporting agencies and update the system information to resolve the issue.

Manages and works on multiple projects simultaneously with varying responsibility and complexity.

Maintains customer confidentiality at all times.

Maintains regular, good and punctual attendance to work.

Adheres to all Bank policy, practice and procedure.

Periodically travels on company business

Performs other related duties as assigned.

Knowledge, Skills & Abilities

Excellent computer skills

Ability to analyze and comprehend complex sets of data.

Ability to handle confidential information professionally.

Excellent written and verbal communication skills.

Ability to multi-task and manage projects in various stages.

Ability to work under minimal supervision and be self-motivated.

Ability to work well under pressure and with deadlines.

Ability to manage competing demands.

Knowledge of administrative and clerical procedures.

Exhibit high level of proficiency with Microsoft suite of products, primarily Word and Excel; with emphasis in Excel.

High attention to detail with exceptional organizational and time management skill.

Proven ability to adapt well to change.

Ability to learn and perform in a fast-paced environment.

Ability to utilize common sense understanding in order to carry out written, oral or diagrammed instructions

Possess strong problem/analytical solving skills involving several known variables in situations of a routine nature.

Ability to read, write, and understand simple instructions, short correspondence, notes, letters routine reports and correspondence.

Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals.

Ability to effectively communicate information and respond to questions in person-to-person and other employees of the organization.

Basic Qualifications

Minimum of two (2) years of work experience with Microsoft Office, including Microsoft Word, Excel and Outlook.

High school diploma or equivalent required, Bachelor's Degree preferred

Minimum of one (1) year of administrative/clerical work experience

Job Expectations

Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation.

Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

EEO Statement

Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.

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