Windstream Holdings, Inc., is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S.
Kinetic is a premier internet solutions provider on a mission to deliver ultra-fast, reliable internet to consumers and small businesses across the U.S., helping them Internet better.
Windstream Enterprise is a leading managed services provider providing strategic communications and security products to mid-size businesses and enterprise clients.
Windstream Wholesale provides high-capacity, high-performance networking solutions and services to other telecom carriers, data centers, content providers and enterprises.
The Windstream team provides innovative software and network solutions to connect people and empower business in a world of infinite possibilities!
About This Role:
Our IT organization is the "high-octane engine" behind Windstream's transformation. With 85 % of workloads now cloud-native and multiple Stevie GOLD awards in 2025, we're rewriting the playbook for telecom innovation. TechMate alone delivers a 12× ROI and is just one example of how we marry AI with real-world impact.
Our award-winning AI portfolio ( TechMate , WinGPT , KDA , Go Kinetic and more) is scaling fast. Join us at the ground floor and help craft the next wave of autonomous "agentic" AI that powers:
Voice experiences in NICE CXone
SMS and email communications via Twilio
Customer portals (Go Kinetic, WE Connect, iConnect)
Conversational bots (Kinetic Digital Assistant, WinGPT)
TechMate, the generative sidekick every Windstream field tech relies on daily
You'll pair with senior engineers and data scientists to turn LLM magic into production-ready micro-services that delight customers and employees alike.
What You'll Do:
Build & ship AI agents, APIs, and micro-services in Python or TypeScript / Node
Create conversation flows, RAG pipelines, and orchestration logic with Azure OpenAI, Copilot Studio, Botpress
Integrate voice agents with NICE CXone , and chat/SMS/email agents with Twilio , plus React/Angular portals via REST/GraphQL
Containerize, automate, and release via GitHub Actions & Azure DevOps
Add real-time observability with OpenTelemetry and Grafana
Write unit/integration tests, participate in code reviews & daily stand-ups, and pair-program regularly
Triage production issues and improve latency, accuracy, and cost
Stay on top of new LLM techniques and propose practical innovations for our roadmap
Do You Have:
B.S. in Computer Science, Software Engineering, or related field (or equivalent experience)
0-2 years of professional software development (internships count!)
Proficiency in at least one back-end language (Python, JavaScript/TypeScript, Java, or Go)
Solid fundamentals in data structures, algorithms, and RESTful API design
Familiarity with Git, SQL/NoSQL databases, and Linux command-line
Clear, concise written and verbal communication skills
Even Better:
Hands-on with Azure OpenAI , LangChain , Semantic Kernel , or similar LLM frameworks
Experience building chat/voice bots in Copilot Studio, Botpress, Salesforce Agentforce, Amazon Q , or ChatGPT
Knowledge of Kafka , Snowflake , Druid , or other streaming/analytics platforms
Understanding of telecom workflows (ordering, provisioning, field operations)
Exposure to React, Angular, Tailwind/CSS-in-JS
Familiarity with container orchestration ( Kubernetes , AKS , or ECS )
How We Work
Remote-first, async-friendly. Daily stand-ups, weekly demos, and quarterly hackathons keep us aligned.
Pairing & mentorship. Every Software Engineer I is assigned a dedicated mentor and participates in regular pairing sessions.
Continuous learning. Gain free access to Skill Connect and internal tech talks.
Career path. Successful SE I's typically promote to Software Engineer II in 18-24 months, expanding ownership of services and design decisions.
Physical Tasks - Standing Occasionally: 0-33% | Walking Occasionally: 0-33% |Sitting Continuously: 67-100% | Bending: Occasionally: 0-33% | Crouching: Occasionally: 0-33% | Pushing-Pulling: Occasionally: 0-33% | Carrying: Occasional: 0-33% | Reaching Above Head: Occasionally: 0-33% | Lifting-Lowering >1-15 lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Continuously: 67-100% | Fine Manipulating: frequently: 34% - 66%
Audio Visual Needs - Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100% | Far Vision: Occasionally: 0-33% | Peripheral Vision: Occasionally: 0-33%
Equipment Used in Job Performance : Computer, Printer, Telephone, Basic Office Supplies, Copier
The starting compensation range for this job is $53.000 to $67,500.
Our Benefits:
Medical, Dental, Vision Insurance Plans
401K Plan
Health & Flexible Savings Account
Life and AD&D, Spousal Life, Child Life Insurance Plans
Educational Assistance Plan
Identity Theft, Legal, Auto & Home and Pet Insurance
https://windstreambenefits.com
Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.
Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.
Notice to Non-U.S. Citizens: Windstream, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Windstream with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Windstream's network. If you are not a U.S. citizen, please notify your recruiter or email CORP.HRlegal@windstream.com as soon as possible for information on Windstream's foreign personnel disclosure and approval requirements.
Job Details
Job Family IT
Job Function Database
Pay Type Salary
