Sales Manager

Hendrick Automotive Company • Norfolk, VA • 15h ago

Rick Hendrick Chevrolet (Norfolk)

Location: 6252 Virginia Beach Blvd, Norfolk, Virginia 23502

Summary:

Responsible for leading the sales department. The Sales Manager is responsible for operations, sales performance results, employee supervision, and customer satisfaction in the new-vehicle sales department.

Supervisory Responsibilities:

This job has direct supervisory responsibilities.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Responsible for improving sales and operations.

Responsible for department hiring & discipline decisions.

Maintains CSI at or above company standards.

Assists sales team with processing or completing sales.

Trains and supervises sales team.

Develops promotions to motivate sales team.

Sets schedules for sales team.

Oversees department inventory.

Interacts with customers to ensure customer satisfaction.

Responsible for sale price & trade-in vehicle appraisals decisions.

Reinforces company policies and adheres to policies.

Encourages compliance with applicable laws & regulations.

Ensures proper reporting of sales to manufacturer(s).

Has working knowledge of factory(s) incentive programs.

Attends required manager meetings.

Maintains effective employee relations.

Follows Safeguards rules and regulations.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Excellent sales skills, prior supervisory experience preferred. Working knowledge of automotive sales industry. Ability to deal effectively with customers and dealership personnel

Verbal and Writing Ability:

Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employee.

Math Ability:

Ability to add, subtract, multiply and divide.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions.

Certificates and Licenses:

Valid Driver's License

Environment Demands:

Duties are performed throughout the dealership, both indoors and outdoors and on customer test drives. Due to the nature of the position, Manager may be exposed to various work environments and required to perform a variety of tasks. Work includes frequent movement around the dealership facilities and the outdoor car lot to interact with customers and other departments.

Physical Demands:

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit.

Competency:

To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving - Identifies and resolves problems in a timely manner.

Project Management - Sets goals and objectives, Develops project plans; Manages project team activities, Develops workable implementation plans; Builds commitment and overcomes resistance.

Customer Service - Solicits customer feedback to improve service; Meets commitments.

Oral and Written Communication - Speaks and writes clearly and persuasively, Documents work.

Team Work - Able to build morale and group commitments to goals and objectives.

Delegation - Sets expectations and monitors delegated activities, Takes responsibility for subordinates' activities; Provides regular performance feedback; Develops subordinates' skills and encourages growth.

Leadership - Provides vision and inspiration to peers and subordinates, Adaptive to change and leads change movements.

Ethics - Works ethically and with integrity; Upholds organizational values, Maintains technical compliance.

Dependability - Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan (Shows up, Shows up on time, Shows up with their game face on).

Motivation - Sets and achieves challenging goals.

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