National Accounts Manager

Zimmer Biomet • Norfolk, VA • 12h ago

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talented team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels inspired, invested, cared for, valued, and have a strong sense of belonging.

What You Can Expect

The National Account Manager is responsible for managing and nurturing relationships with Group Purchasing Organizations (GPOs), Ambulatory Surgery Centers (ASCs), Integrated Delivery Networks (IDNs), and hospital systems within their assigned region (East or West USA). Reporting to the Director of National Accounts, the National Account Manager will ensure the successful execution of strategic account plans, contract management, and sales growth in alignment with Paragon 28's business goals and customer needs. This position plays a key role in fostering long-term partnerships and ensuring client satisfaction.

How You'll Create Impact

Account Management: Build and maintain strong relationships with key decision-makers within GPOs, ASCs, IDNs, and hospital systems. Act as the primary point of contact for assigned accounts, ensuring consistent engagement and satisfaction. Contract Execution: Assist in the negotiation, implementation, and management of contracts within the assigned region. Ensure compliance with Paragon 28's standards, pricing structures, and legal requirements. Sales Growth: Support regional sales initiatives by identifying new business opportunities, upselling, and expanding relationships within existing accounts. Customer Needs Assessment: Work closely with customers to understand their needs, challenges, and business objectives. Provide tailored solutions that align with Paragon 28's product offerings. Performance Tracking: Track and report on account performance, including sales, renewals, and customer feedback. Ensure that regional goals and objectives are met. Collaboration with Regional Director: Collaborate with the Director of Natioal Accounts to execute regional strategies, ensure alignment with organizational goals, and provide insight into customer trends and opportunities. Problem Solving: Address and resolve any account-related issues, including billing, collections, or pricing challenges. Work with internal teams to provide timely and effective solutions. Market Insight: Stay updated on market trends, competitor activities, and industry developments. Share relevant insights with the regional director and other stakeholders to support business growth. Cross-Functional Collaboration: Work with internal teams (sales, marketing, finance, legal) to ensure smooth execution of contracts and to support account needs effectively.

Your Background

Bachelor's degree required. Minimum of 2-3 years of experience in national account management or a related role in the medical device, healthcare, or orthopedic industry. Proven ability to build and manage strategic customer relationships. Experience with contract negotiation and account management within the healthcare sector. Strong communication, problem-solving, and interpersonal skills. Proficiency in MS Excel, MS Word, PowerPoint, and CRM systems. Ability to work independently and as part of a team in a fast-paced, high-volume environment. Strong sales skills with a focus on relationship building and customer satisfaction. Valid driver's license and active vehicle insurance policy.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones and copy machines. When traveling, making calls on client organizations in office and hospital environments.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to communicate with individuals internal and external to the organization. The employee is required to have close visual acuity to perform activities such as viewing a computer terminal for long periods of time. This role requires employee to physically travel to client organizations. The employee may be required to lift up-to 35 lbs. by themselves.

Position Type/Expected Hours of Work

This is a full-time position with typical business hours. It may reasonably require additional hours during the week and weekend; specific requirements will be determined with Manager.

Travel Expectations

Up to 50% overnight travel.

Compensation Data

Salary Range: $180,000 - $200,000 USD annually. Eligible for discretionary bonus based on established metrics.

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