Food & Beverage Supervisor Hotel Indigo Naperville Riverwalk

IHG • Naperville, IL • 2d ago

JOB OVERVIEW:

Lead the day-to-day activities of the restaurant/bar. Supervise the service and delivery of menu items in assigned restaurant and bar ensuring a high level of quality and consistency. Adhere to federal, state and local regulations concerning health safety or other compliance requirements.

DUTIES AND RESPONSIBILITIES:

Train and schedule employees to ensure proper coverage. Monitor performance and recommend corrective action. Alert management of potentially serious issues. Ensure all staff is properly trained, and certified as required, and have the tools and equipment needed to effectively carry out their job functions

Respond in a prompt and professional manner to guest requests and complaints. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.

Greet guests pleasantly as they approach the restaurant; promote house drinks and utilize up-selling skills whenever possible to maximize revenues.

Adhere to established food and beverage service standards to provide a consistent product to the guests and to control costs. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.

Oversee cash handling and check/credit policies and procedures.

Inspect restaurant daily to ensure high quality food and food presentation and cleanliness.

Conduct pre-shift meetings to inform staff of daily events. Review daily specials.

Ensure side work duties are complete and tables are set before, during and after operating hours.

Perform pre- and post-shift meetings with AM/ PM shifts staff members

Be responsible for all food and beverage service metrics, such as overall F&B, breakfast and dinner/bar.

Be well versed with the health department standards and pass all inspections and audits.

Work directly with the cook and staff to place food and beverages orders once a week.

Perform other duties as assigned.

Promote teamwork and quality service through daily communication and coordination with other departments.

Follow procedures to (1) ensure the security and proper storage of liquor, bar inventory and equipment, (2) ensure the security of monies, credit and financial transactions (obtain, count and secure bartender's bank; receive cash and credit payments from guests; give accurate change and balance cash drawer at end of shift), (3) order and/or replenish/requisition supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) minimize waste and breakage of glassware and supplies.

Inspect restaurant and bar daily for cleanliness and attractiveness and inspect all equipment and machinery for proper operation. Ensure the team follows all guidelines for daily cleaning and sanitations.

Qualifications and Requirements:

High school diploma or equivalent and one year food service experience in a full service restaurant or similar setting. Some college or supervisory experience preferred.

This job requires ability to perform the following:

Carrying or lifting items weighing up to 50 pounds

Moving about the outlet(s)

Handling food objects and products

Bending, stooping, kneeling

Other:

Communication skills are utilized a significant amount of time when interacting with customers and employees

Reading and writing abilities are utilized often when completing paperwork, scheduling, and giving and receiving instructions.

Mathematical skills, including basic math, cash handling, are utilized frequently.

Problem solving, reasoning, motivating, organizational and training abilities are used often.

Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.

May be required to work nights, weekends, and/or holidays.

The hourly pay range for this role is $23-26.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Important information :

The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

If you require reasonable accommodation during the application process, please click here .

IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.

If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

IHG

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