Customer Service Representative

Robert Half • Aliquippa, PA • 5d ago

Description We are looking for a skilled Customer Service Representative to join our team in Aliquippa, Pennsylvania. This is a Contract position with the potential to transition to a permanent role that requires working fully on-site Monday through Friday. If you thrive in a fast-paced manufacturing environment and excel at delivering outstanding support to customers, we encourage you to apply.

Responsibilities:

Process customer inquiries and orders, ensuring seamless communication and timely resolution.

Provide updates and delivery information to customers, maintaining accurate records throughout the project lifecycle.

Track orders from initiation to completion, ensuring all phases are managed effectively.

Respond promptly to customer requests and address concerns or complaints with professionalism.

Communicate with customers verbally and in writing to provide clear and concise information.

Evaluate customer and carrier inquiries to determine the best solutions for product and service needs.

Maintain detailed records of customer interactions and order adjustments to ensure accuracy.

Set up new accounts for customers and carriers as needed.

Handle administrative tasks and special projects assigned by management. Requirements - Proven experience in customer service within a manufacturing or similar environment.

Proficiency in Microsoft Office Suite, including Excel and Word.

Familiarity with multi-line phone systems and the ability to manage high call volumes.

Strong organizational skills with the ability to handle multiple orders in various stages.

Excellent verbal and written communication skills.

Ability to resolve customer concerns and complaints effectively.

Experience with administrative assistance tasks.

Strong attention to detail and ability to maintain accurate records. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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