Back to Jobs search

Practice Assistant I

Beth Israel Lahey Health • Salem, NH • 8h ago

Job Type: Regular

Time Type: Full time

Work Shift: Day (United States of America)

FLSA Status: Non-Exempt

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.

Job Summary: Reports to (one of the following): Practice Manager or Ambulatory Practice Coordinator with input from assigned physician, nurses or other health care providers. Responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations.

Job Description:

Essential Responsibilities:

Greets patients and visitors in a manner that demonstrates courtesy, service, respect and privacy. Serves as a central communication source in the delivery of patient care by being responsive, accessible and visible. Takes appropriate actions to diffuse challenging situations. Takes complete and accurate information from patients/callers. Maintains patient confidentiality at all times.

Performs check in, registration, scheduling, and verification of demographic information according to APG policies and procedures. Utilizes computer system to register patients and ensure accuracy of demographic and fiscal data. Schedules, reschedules and cancels appointments making every effort to accommodate patient and provider needs. Obtains and enters referrals and collect co-pays.

Monitors and supports patients and visitors entering and leaving the practice. Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.). Acts as liaison between patient and practice staff to ensure optimal flow and service delivery. Acts as liaison between patient and other areas to ensure optimal flow and service delivery.

Maintains clean and welcoming physical environment of the reception area. Maintains signage and clarity of information displayed in reception area. Monitors audio or visual images for appropriate programming and volume levels to ensure a non-intrusive and calming environment. Contacts the appropriate departments (i.e. Service Response) when repairs or services are needed and follows through.

Ensures translation services are provided in Spanish for Spanish speaking patients and employees when needed.

Required Qualifications:

High School diploma or GED required .

Certificate 1 preferred: Medical Admin Assistant Cert

1-3 years related work experience required.

Fluent in English and Spanish, at a level that ensures accurate and understandable interpretation and translation and Medical terminology.

Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Competencies:

Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.

Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.

Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.

Team Work: Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.

Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Physical Nature of the Job:

Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more (https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31) about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

Similar Jobs

Lead Practice Assistant

Beth Israel Lahey Health • North Andover, MA • 8h ago

Job Type: Regular Time Type: Full time Work Shift: Day (United States of America) FLSA Status: Non-Exempt When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. J...

8h ago

Go to Apply

FT Meat Market Cutter

Hannaford • Derry, NH • 12h ago

Category/Area of Expertise: Retail Operations Job Requisition: 444163 Address: USA-NH-Derry-35 Manchester Drive Store Code: Store 08016 Meat (5151858) Hannaford Supermarkets started out as a fresh produce vendor in Portl...

12h ago

Go to Apply

Sales Associate

Goodwill Northern New England • Hudson, NH • 13h ago

Sales & Marketing

Description Work Location: Hudson, New Hampshire Weekend availability required. Goodwill is looking for friendly, outgoing people to join our growing team! Whether greeting customers, chatting with "regulars," or providi...

13h ago

Go to Apply

Pharmacy Customer Service Associate

Walgreens • Pelham, NH • 13h ago

Hospital & Medical

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. In acco...

13h ago

Go to Apply

Account Manager

Reynolds & Reynolds • North Andover, MA • 19h ago

Management & Administrative

Position Description In-office positionTSD Mobility Solutions, Inc., an affiliate of Reynolds and Reynolds, is looking for a Account Manager to join our growing team. As an Account Manager you will be responsible for par...

19h ago

Go to Apply

Administrative Nursing Supervisor - Per Diem

Lawrence General Hospital • Methuen, MA • 19h ago

Hospital & Medical

The Nursing Administrative Supervisor assumes accountability and management of inpatient units. Coordinates, maintains, and monitors standards of care and practice, and makes appropriate decisions regarding staffing leve...

19h ago

Go to Apply

Administrative Nursing Supervisor - Per Diem

Lawrence General Hospital • Methuen, MA • 19h ago

Hospital & Medical

19h ago

Go to Apply

Performance Manager

Reynolds & Reynolds • North Andover, MA • 20h ago

Management & Administrative

Position Description In-office positionTSD Mobility Solutions, Inc., an affiliate of Reynolds and Reynolds, is looking for a Performance Manager to join our growing team. As a Performance Manager you will be responsible...

20h ago

Go to Apply

Medical Surgical Float Registered Nurse - RN - 24-H Nights

Tufts Medicine • Lowell, MA • 1d ago

Hospital & Medical

Why join our float pool? Float within specialty to increase your skills Newly increased differentials, applicable for all shifts Work fewer weekends and holidays! Tufts Medicine has a new Community RN Career Pathway plan...

1d ago

Go to Apply

Program Operations Manager - Sustainment

RTX Corporation • Andover, MA • 1d ago

Management & Administrative

Date Posted: 2025-07-17 Country: United States of America Location: MA113: Andover MA 352 Lowell Hampshir 352 Lowell Street Hampshire, Andover, MA, 01810 USA Position Role Type: Onsite U.S. Citizen, U.S. Person, or Immig...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.