ESSENTIAL DUTIES AND RESPONSIBILITIES
Under the general supervision of the Assistant Administrator of Homecare , the Intake Supervisor is responsible for managing and participating in all aspects of the Homecare divisions' efforts to recruit qualified clients, support new clients with the intake process and initiation of services, and work collaboratively with that HR personnel responsible for recruiting new Homecare employees (Home Health Aids/HHAs). The Supervisor will assist with the screening of clients to determine eligibility and collaborate with external payers and internal departments (HR, Marketing, Communications) to achieve Homecare's growth goals. Specific duties and responsibilities include:
Ensure the Intake team is responsive and promptly coordinates clients' enrollment, disenrollment, service hours, etc.
Work in coordination with responsible Homecare teams and designated Human Resource Administration (HRA, Community Alternative Systems Agency (CASA), Managed Care Organizations (MCO) and Managed Long-Term Care Plans (MLTC) offices to process client deferrals/rejections, authorization documentation, start/end dates, re-admission dates, and billing requirements
Ensure that the team is verifying and logging receipt of all necessary HRA authorizations, and scan, log, and attach M11A, MCO, MLTC authorizations and other necessary authorizations accordingly
Conduct final review of intake documents for clients and make determinations on all client referrals
Coordinate initial assessments with the DPS and Nursing department
Determine and communicate client start and readmission dates with the nursing team
Enter new or re-admitted client information into the Sandata Access Management database system (SAM) and/or any other system, as required
Work with responsible Homecare team member(s) to maintain the accuracy of authorizations, status changes, discontinuation of services, M11A, M11V, and any other required forms
Produce reporting on information relevant to case deferrals and rejections for analysis
Prepare routine case notes and reports as required
Develop and maintain a current resource database on entitlements and services available for our service population
Work with senior leadership and Homecare staff to prepare for internal and external audits
Recruit clients that meet eligibility requirements, geographic focus, languages spoken, and payers accepted; recruit HHA's as needed
Contribute to the development and distribution of marketing materials including website/newgroup messages, flyers, posters, signs, banners, etc., with organizational information, opportunities, and benefits to clients and potential employees
Lead and facilitate presentations to internal and external referral sources and audiences
Document and report on key performance indicators for the team, including leads, source of leads, new external partners, events attended, new clients, new client stability over time, etc.
Lead or participate in cross-program meetings such as Quality Improvement (QI) committee meetings, case conferences, training, etc., and contributes to these meetings as required by the position and the team
Other related duties as assigned by leadership
COMPETENCIES
Demonstrated experience in coordinating training programs for new staff and identifying training needs
Demonstrated knowledge of the homecare industry and business needs
Skilled in recruiting, interviewing, screening
Demonstrated supervisory or management of an intake and recruitment team, particularly high-volume / entry-level positions preferred
Ability to organize and manage complex projects and teams to achieve significant goals
Excellent oral and written communication skills with strong interpersonal skills
Strong organizing and project management skills with the ability to plan and implement independently within a large team, including taking initiative and actions to achieve the key performance indicators/goals of the team
Effective public speaker and presenter with the ability to support diverse communities and maintain professional communication
Bi-lingual English/Spanish speakers preferred
Creative self-starter with a positive attitude, entrepreneurial spirit, and the ability to work independently and collaboratively as a team
Excellent time management skills with a proven ability to meet contractual deadlines; ability to work well under pressure
Ability to maintain professionalism, use sound judgment, and sustain confidentiality with client, staff, and facility information
Ability to be flexible and adaptable with travel throughout NYC required
Proficiency in Microsoft Office Suite required with familiarity with health information systems software preferred
Commitment to RiseBoro' s mission, vision, and values
Ability to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities
Demonstrated commitment to supporting communities that have experienced systemic oppression and bias i.e., people of color, LGBTQ+ people, immigrants, justice-involved persons, etc.
EDUCATION and EXPERIENCE
Bachelor's degree with a minimum of one (1) year of related work experience
Associate's degree and a minimum of two (2) years of related work experience
High School Diploma or equivalent with a minimum of three (3) years of related work required
Any combination equivalent to education and experience that provides the required knowledge and skills may be considered qualifying
Qualifications
It is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination. RiseBoro makes reasonable accommodation based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.
