ESSENTIAL DUTIES AND RESPONSIBILITIES

Under the general supervision of the Supportive Housing Programs Supervisor, the Tenant Services Coordinator at Hillside Senior Apartments is responsible for providing light-touch social services to all tenants of the development with a focus on providing case management and support services for previously homeless seniors referred from NYC shelters. Specific responsibilities include:

Actively coordinate day-to-day on-site services for tenants and ensure all service provision is representative of RiseBoro's mission

Complete needs assessments and develop ongoing, tenant-centered support plans for all tenants; review support plans periodically and document the successful completion of tasks and objectives

Provide ongoing case management, assistance, and advocacy, providing information and referrals to community services as needed, including supportive counseling and crisis intervention services

Ensure tenants maintain the housing subsidy and the benefits required to remain in permanent housing

Help tenants identify additional benefits for which they may qualify and facilitate application to said benefits, conducting advocacy as needed

Assist tenants in developing informal support networks with other tenants by facilitating opportunities for tenant engagement through educational workshops and social activities including birthday parties and holiday celebrations; provide translation during workshop presentations as needed

Educate residents on the available on-site services and other community resources

Prepare and maintain up-to-date records and resident files, and outcomes, including residents' personal and eligibility information, records of services provided, and all relevant correspondence

Conduct monitoring services through home visits and telephone calls as well as periodic inspections with property management staff.

Work collaboratively with community partners to ensure residents can age in place, including coordination of home care services and proper discharge planning from inpatient facilities

Communicate with on-site property management and maintenance staff on resident issues to obtain records of incidents and hospitalization during nonworking hours

Escort tenants to appointments i.e., medical or government agency appointments when appropriate and as needed

Other related duties as required by the Supervisor

COMPETENCIES

Experience in social services setting preferred

Experience in customer or client services required

Excellent verbal and written communication required

Bilingual English/Cantonese or Mandarin speaker required

Strong interpersonal skills and ability to advocate

Ability to be a team player and the willingness to work with a diverse population

Ability to problem solve and work with a high level of autonomy required

Excellent organizational skills and ability to adequately manage time required

Ability to be flexible and adaptable required; weekends and evening hours as needed

Commitment to RiseBoro's mission, vision, and values

Ability to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities

Commitment to supporting communities who have experienced systemic oppression and bias (e.g., people of color, LGBTQ+ people, immigrants, justice-involved persons, etc.)

EDUCATION AND EXPERIENCE

Bachelor's Degree required; Bachelor's Degree in social work, psychology, or a related human services field of study preferred

A minimum of one (1) year of experience in customer or client services required

Qualifications

It is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination. RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.

RiseBoro Homecare Inc.

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(Cantonese or Mandarin Speaker) Tenant Services Coordinator, Hillside Senior Apartments