Autodesk (Civil3D) Help Desk Technician (2881)

MSA PROFESSIONAL SERVICES INC • Saint Paul, MN • 1w ago

MSA is seeking a highly skilled Autodesk (Civil3D) Help Desk Technician to join our team in our any of our St Paul, MN office. The ideal candidate will bring approachable and empathetic personal skills, along with expertise in triaging Autodesk support issues. This position is crucial in supporting our engineers and designers by troubleshooting technical and design-related issues in Autodesk design solutions, specifically Autodesk Civil 3D, Revit, and the Autodesk Construction Cloud. Your mission: Serve as the first point of contact for employees seeking technical assistance on their design tools via phone and a ticketing system. Provide empathetic and effective support to engineers and designers, addressing technical and design-related issues. Troubleshoot and resolve issues related to Autodesk Civil 3D, Revit, and the Autodesk Construction Cloud. Utilize a broad range of technical knowledge to assist all MSA employees with their design tools. Maintain detailed records of support interactions and resolutions in the ticketing system. Collaborate with other IT and design professionals to ensure seamless support and knowledge sharing. MSA is an equal opportunity/affirmative action employer that is committed to diversity and inclusion in the workplace. At MSA, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at hr@msa-ps.com Equal Employment Opportunity/Affirmative Action Employer

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