Customer Service Representative
Category: Service Desk / End User Services
Main location: United States, Alabama, Troy
Position ID: J0725-1417
Employment Type: Full Time
Position Description:
We are growing rapidly and looking for exceptional Customer Service Representatives to join our close-knit team. This exciting role will partner with the Help Desk to support our clients within the social services domain.
Growth at CGI is driven by your goals, so if you're looking for an inclusive place where you're empowered to chart your own path, then we'd love to meet you.
Representatives within this department will be required to work onsite Monday-Friday, 10:00 AM - 7:00 PM, to service this client.
This position is in Troy, Alabama.
Representatives within this department will be required to work onsite Monday-Friday, 10:00 AM - 7:00 PM, to service this client.
Your future duties and responsibilities:
Assist a team of knowledgeable help desk members working to support our clients within the social services domain. This Service Desk team supports providers and recipients.
Handle inbound calls
Resolve basic troubleshooting
Stay current on policies and procedures
Provide solutions to escalated issues
Required qualifications to be successful in this role:
High School Diploma or GED
No experience? No problem! CGI will invest in your future success in the role using project-based learning for two weeks of PAID training on site at our Troy, AL office. The hours of training will be Monday-Friday, 8:00 AM - 5:00 PM, where perfect attendance will be required for completion.
Effective written and verbal communication skills
Dependable
Customer focused
Able to successfully pass a CGI background check
Exposure to MS Word and Excel
Previous customer service experience would be a plus
Other Information:
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $ 11.00 - $ 12.00 per hour.
CGI anticipates receiving application through August 29, 2025.
CGI's benefits are offered to eligible professionals on their first day of employment to include:
Competitive compensation
Comprehensive insurance options
Matching contributions through the 401(k) plan and the share purchase plan
Paid time off for vacation, holidays, and sick time
Paid parental leave
-Learning opportunities and tuition assistance
Wellness and Well-being programs
LI-TM2
Skills:
Customer Service & Support
Detail-oriented
What you can expect from us:
Together, as owners, let's turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.
Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team-one of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at USEmploymentCompliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.
We make it easy to translate military experience and skills! Clickhere (https://cgi-veterans.jobs/) to be directed to our site that is dedicated to veterans and transitioning service members.
All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.
