Customer Service Representative

TEKsystems • Waukesha, WI • 1d ago

Job Title: Customer Service Representative

Job Description

As a Customer Service Representative, you will handle inbound calls related to customer orders, provide updates, and troubleshoot issues over the phone. Your role will include following up with customers through outbound calls and emails, assisting the sales team with processing contracts and invoices, and supporting various projects. Expect to manage a call volume of 40-50 calls per day.

ResponsibilitiesKey Responsibilities:

Respond to inbound inquiries via phone, email, and web to provide product information, pricing, and availability.

Generate quotes, process orders, and follow up with customers to ensure satisfaction and repeat business.

Maintain and update customer records in the CRM system.

Collaborate with production, engineering, and logistics teams to ensure timely delivery and accurate order fulfillment.

Identify upselling and cross-selling opportunities based on customer needs.

Support outside sales representatives with lead generation, appointment setting, and customer follow-up.

Monitor market trends and competitor activity to provide feedback to the sales and marketing teams.

Prepare regular sales reports and forecasts for management review.

Qualifications:

Associate's or Bachelor's degree in Business, Marketing, or a related field (or equivalent experience).

2+ years of inside sales or customer service experience, preferably in a manufacturing or industrial environment.

Proficiency with CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.

Strong organizational skills and attention to detail.

Excellent verbal and written communication skills.

Ability to multitask and prioritize in a fast-paced environment.

Essential Skills

Strong customer service skills.

Proficiency in Microsoft Office Suite, particularly Outlook.

Ability to @type at least 45 words per minute.

Excellent critical thinking skills.

Empathy and action-oriented mindset

Pay and Benefits

The pay range for this position is $21.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Waukesha,WI.

Application Deadline

This position is anticipated to close on Jul 25, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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