IT Support Specialist 2
?? Georgia - Fulton - Atlanta (https://careers.georgia.gov/jobs/70345/other-jobs-matching/location-only)
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Information Technology
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Vocational Rehabilitation Agency, Georgia
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7 hours ago Post Date
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Summary/Objective:
Under general supervision, provides IT user support both remotely and onsite. Prioritizes, documents, troubleshoots, analyzes, and resolves end-user help requests. Deliver and set up computers, laptops, and other end user devices. Provides support for local and cloud-based software and systems. Develop documentation, user guides, and training for user software and hardware.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1 . Provides timely and professional IT customer support for GVRA.
Supports end users via remote support tools or in person for issues such as new equipment setup, hardware, software, cloud, or other IT related issues.
. 3. Maintains computer systems, maximizing system functionally and efficiency.
Perform basic systems administration duties for cloud and on-prem systems.
Document the problems encountered and develop the most fitting solution.
Prepares knowledge-based documents and content.
Maintain software and hardware inventory for IT assets.
Assist user with 365 products (Office365, Teams, SharePoint).
Supports mobile devices.
Help to promote culture of information security within team and throughout the agency.
Performs other related duties as assigned.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Competencies:
1.Communication Proficiency.
Teamwork.
Problem Solving.
Technical and mechanical Capacity.
Collaboration Skills
Thoroughness
Flexibility
Preferred Education and Experience:
Preference will be given to applicants who, in addition to meeting the required education and experience, possess one or more of the following:
2 years of experience providing IT support in enterprise environment.
Proficient troubleshooting and problem-solving skills.
. 3. General knowledge and experience with Active Directory user support.
2 years Office 365 Support Experience.
Experience with current Microsoft Windows Operation systems, Microsoft Office apps, and Apple iOS.
Basic understanding of Audio-Visual equipment.
Understanding of IP networking fundamentals and troubleshooting.
Preferred Certifications:
CompTIA A
-
CompTIA Network
Supervisory Responsibility:
None required for this position.
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers and smartphones.
Physical Demands:
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Working Conditions:
Incumbents working in this job perform duties in an office setting. This is a 40-hour workweek requirement. The position may involve managing a high-volume workload and demands a high level of accuracy while working with deadlines. Regular attendance is an important part of being successful in this position. Reasonable accommodations can be made available to qualified individuals upon request.
Position Type and Expected Hours of Work:
This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m. This position occasionally requires long hours and weekend work.
Travel:
Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.
Additional Eligibility Qualifications:
None required for this position.
Work Authorization/Security Clearance:
As a condition of employment with Georgia Vocational Rehabilitation Agency, you must successfully complete a mandatory federal and national background check, pre-employment testing, and additional checks required for your job.
AAP/EEO Statement:
GVRA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any @type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Reasonable Accommodations:
The Georgia Vocational Rehabilitation Agency is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request a reasonable accommodation during any step in the hiring process, please contact our HR Team at ada_request@gvs.ga.gov.
GVRA:
The Georgia Vocational Rehabilitation Agency operates five integrated and interdependent statutory programs that share a primary goal - to help people with disabilities to become fully productive members of society by achieving independence and meaningful employment. Our programs impact both employers and job seekers. Our bottom line is to tailor our services to fit your needs. And our promise to you is consistent professional service with responsive and responsible follow-up.
High school diploma/GED and six (6) months of education or experience in information security, privacy, system/network administration and support, or application development and training and experience necessary to independently provide technical support to computer users in an assigned office/geographic area.
Additional Information
Agency Logo:
Requisition ID: INF02Q1
Number of Openings: 0
Advertised Salary: $55,000.00
Shift: Day Job
