JOB REQUIREMENTS: Operations Manager - OPERA013587
DESCRIPTION/RESPONSIBILITIES: The Operations Manager coordinates
day-to-day activities of the team, assigning work areas and ensuring
work is performed as prescribed by policies and procedures.
RESPONSIBILITY LEVEL: Implements and may provide input into strategic
goals by supervising the Ecommerce operation during assigned shift.
Coordinates day-to-day activities of the team, assigning work areas and
ensuring work is performed as prescribed by policies and procedures.
Oversees productivity, service, quality standards of individuals to
achieve daily department goals. Typically works on projects and
initiatives that span 3 - 12 months. PRINCIPAL DUTIES: 1. Focus on
individuals production goals while maximizing the value of all donations
to achieve budgeted revenue and margin through online sales. 2. Works in
partnership with Ecommerce Trainer to hire and onboard staff.
Coordinates and supports development and training of Ecommerce staff to
maximize donated goods received and ensure growth into higher roles. 3.
Analyze report data and other documentation with the ability to share
insight and submit trends to Ecommerce Management. 4. Maximize sales
performance through proper listing, handling, rotation, and shipping of
all merchandise. Oversee the proper procedures for handling and sales of
E-Commerce merchandise. 5. Oversee security procedures and audit
incoming merchandise for loss control. 6. Ensure timeliness and accuracy
of all required reports and records. 7. Leading and Developing Talent:
Responsible for input on pay, performance appraisals, work schedules,
day-to-day personnel issues, discipline and hiring. Actively networks
and sources for positions within the team. 8. Project and Change
Management: Periodically serves as a team member or subject matter
expert for formal project or within the department. Contributes ideas
and helps develop solutions while balancing demands of project work and
routine job responsibilities. Supports management in the implementation
of change. Engages effectively in change, communicating appropriately
with Operations Manager II/Manager. Follows through on learning, skill
building, and practice necessary to adapt to change. 9. Problem Solving:
Implements production and develops best practices. Provides oversight to
staff, including advanced problem solving and customer service. Utilizes
strong people skills to solve team issues. Resolves basic and moderately
complex operational problems, elevating them to Operations Manager II as
appropriate and/or when needed. 10. Technical Skill: Has understanding
of subject matter and demonstrates advanced knowledge of field along
with the in-depth \'why\'s\' and supervisory experience. Has
interpersonal skills in dealing with management and other department.
Community Engagement: Champions Goodwill\'s community engagement
initiatives. Is aware of Goodwill\'s community partner organizations and
participates in volunteer opportunities as pertains to role and
interest. Participates in industry/knowledge groups. 12. Responsible for
completing other duties/responsibilities as assigned. PHYSICAL/SENSORY
DEMANDS: Regularly lifts and/or moves up 10 pounds, frequently lifts
and/or moves up to 20 pounds, occasionally lifts and/or moves up to 50
pounds. Moves about to accomplish tasks. Lift: Raises objects from lower
to higher position or moves objects horizontally. Stoop, kneel crouch or
crawl: Positions self to retrieve objects. Reach: Extending upwards or
downwards to retrieve objects. Worker is subject to weather conditions
(hot, humid, dry, cold etc.). Required to stand for long periods of
time, Required to hear and respond to warning devices on equipment,
vision Required for while using computer keyboard and work with written
and electronic information and to assess product and warehouse
operations. When determining placement within the salary range for this
position Goodwill Greater Milwaukee & Chicago considers education,
experience, internal equity, market demands and other qualifying
criteria. It is not typical for individuals to be hired at or near the
top of the rage for their role and compensation decisions are dependent
on facts and circumstances of each case. Certain roles are eligible to
participate in an incentive plan. Participation in this plan does not
guarantee an incentive payment and is subject to the terms and
conditions of the plan, which are subject to change. In addition to
compensation, we offer a competitive benefit program that may include
medical, dental, vision, short and long-term disability, life insurance,
retirement plan, paid time off (PTO) and more. The specifics of each
benefit package will vary depending on factors such as full or part time
jobs, contracted, temporary, or other job categories. Equal Opportunity
Employer ** OTHER EXPERIENCE AND QUALIFICATIONS:
REQUIREMENTS: 1. Two years of college education or experience
equivalency. A minimum of 5 years\' experience, or 2 years managerial
experience. 2. Forklift certification, if required at site. 3. Work
flexible hours; nights and weekend shifts may be required to meet
business needs. 4. Must have working phone that allows for communication
accessibility. CORE CULTURAL COMPETENCIES: 1. Customer Focus: Gathers
customer satisfaction input and aligns business processes to work with
those of the customer. Holds others accountable for meeting customer
needs and addresses gaps in meeting emerging customer needs. 2. Values
Differences: Creates an environment where differences are openly shared,
embraced and incorporated into the team\'s activities. Encourages others
to be open to, seek and learn from diverse perspectives. Demonstrated
sensitivity to cultural norms and expectations and helps other
understand the value diversity brings to the business. 3. Communicates
Effectively: Practices active and attentive listening and encourages
candid and open communication among groups. Breaks down communication
barriers and adjusts content and communication style to reach the
audience and a diverse set of stakeholders. 4. Situational Adaptability:
Sets an example of adaptability, adapting and shifting priorities in
response to clients, constituents, or the organization. Helps teams
adapt to new situations and shift approach or stay the course in the
face of changing demands. 5. Drives Results: Fosters a sense of urgency
within the team for reaching goals and meeting deadlines. Drives a
record of success leading other to persist in achieving results despite
setbacks or obstacles. 6. Ensures Accountability: Holds self and team
accountable for outcomes and accepts responsibility for successes and
failures of own work and the team\'s work. Creates feedback loops within
processes; monitors metrics and milestones to chart progress against
expectations and accountabilities. ** APPLICATION INSTRUCTIONS:
Apply Online:
https://ars2.equest.com/?response_id=c19ccd56bd6a01082cd8228861b3c5fa
Other: Applicants ONLY to apply via URL link provided!
