Asian Relationship Marketing Executive

Mohegan Sun • Uncasville, CT • 5h ago

JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES

IF YOU ARE AN EXISTING TEAM MEMBER, PLEASE CLICK THE FOLLOWING LINK TO BE TAKEN TO THE INTERNAL CAREER SITE: MOHEGAN INTERNAL CAREER SITE (http://www.myworkday.com/mohegan/d/task/2998$46522.htmld)

Position Summary:

This position is responsible for increasing and maintaining player frequency and the development of new Asian casino customers.

Primary Duties and Responsibilities: includes but not limited to:

Attracts business from existing customers to increase trip frequency and invites patrons to events

Identifies and greets guests in pit and slot areas providing complimentaries and other services, as required

Promotes Asian and casino events

Handles internal and external calls, customer reservations, customer complaints, etc.

Obtains information on new guests, issues Momentum cards and explains the benefits of membership

Remains visible on the casino floor

Offers and issues comps and event tickets to qualified customers

Maintains and respects the confidentiality of marketing programs, guest information and databases

Secondary Duties and Responsibilities:

Performs telemarketing duties using the Telemarketing software

Assists with internal department translations, as needed

Minimum Education and Qualifications:

High School Diploma or equivalent

Two years of experience in the service industry involving extensive contact with customers or the general public

Must be fluent in English and at least one dialect of Chinese, Korean or Vietnamese and have an understanding of the Asian culture

Competencies: Incumbent will master the following competencies while in this position:

Excellent written and verbal communications skills

Ability to multi-task and adhere to deadlines

Ability to make sound judgment calls relating to comps

Ability to remain in control in stressful or high pressure situations

Excellent negotiation and reasoning skills

Ability to interact with large and small groups in a highly professional manner

Adaptable and open to new ideas and changes

Demonstrates consistent politeness and a positive attitude toward guests

Training Requirements:

Knowledge of the VIP Lounge software, ACSC, SharePoint, FPR, LMS, Rainmaker, Salesforce and group messaging systems

Knowledge of department policies and procedures

Physical Demands and Work Environment:

Must be able to work in a casino environment with smoke, loud noises and low lighting

Carries a communication device and responds to off-hours communications in order to provide 24/7 service

Must be able to work various shifts and flexible hours and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.

Work Shift:

Regular

Knock, knock. Hear that sound? That's opportunity!

Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.

What began in 1996 as a gaming destination in southeastern Connecticut with a handful of Team Members has expanded into a premier entertainment enterprise with over 10,000 team members across the globe. What drives our success is the centuries-old philosophy of the Mohegan Tribe "The Spirit of Aquai". Its principles of welcoming, mutual respect, cooperation and building relationships have shaped our culture, and serve as the foundation that we live by with every guest and team member interaction today, and for generations to come.

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