Customer Service Representative

Polaris Industries • Elkhart, IN • 8h ago

JOB SUMMARY:

Bennington is the market leading pontoon boat manufacturer and a wholly owned subsidiary of Polaris Industries, a Fortune 500 company. We pride ourselves on delivering a boating experience that's second to none through our emphasis on innovation, design, product quality, and relentless focus on customer satisfaction. Our team members live that passion every day and have fueled our growth across 6 buildings in Elkhart, IN.

The Customer Service Representative is primarily responsible for delivering exceptional customer service and technical support to the dealer network, ensuring a best-in-class experience. In addition, the Customer Service Representative will collaborate with internal departments to accurately identify parts and corresponding part numbers and process parts orders with precision and timeliness, ensuring accuracy and customer satisfaction.

ESSENTIAL DUTIES & RESPONSIBILITIES :

· Develop and maintain a positive rapport with dealer personnel to create lasting partnerships between Bennington and the dealer network.

· Actively assist customers to ensure satisfaction with company products and services.

· Support dealers and customers with technical issues and general problem solving.

· Recognize individual customer needs and go above and beyond to resolve their inquiry.

· Serve as a key point of contact for dealers, addressing inquiries and resolving issues efficiently and professionally at the first point of contact.

· Provide excellent customer service, negotiation, and interpersonal skills, with the ability to recognize and support specific needs of the dealer and consumer.

· Maintain the highest level of product knowledge by operating cross functionally.

· Process and guarantee accuracy of parts orders within our published service commitment timeframe.

· Prepare quotes on parts orders and assist with identifying accurate part information descriptions and numbers.

· Convey product and customer experience feedback internally to promote continuous improvement.

· Administer and negotiate initial warranty approvals.

· Be willing to help with tasks outside your assigned territory when needed or assigned by the Customer Experience Manager.

· Be a team player with a willingness to help others in the department.

· Assist with department administration needs when assigned including but not limited to, administration of service bulletins or product recalls.

2 years of previous sales and /or customer service experience preferred

Strong computer and literacy skills, strong telephone skills. Proficient in Microsoft Word, Power Point and Excel

Mechanically Inclined

Must become knowledgeable of Highwater Marine Inc. products and willing to learn the business from production to the customer

Able to work in a fast-paced environment while meeting deadlines

Must be a team player with a good attitude, willingness to learn, and have the ability to overcome and persevere when difficult or challenging issues arise

Knowlegeable of the marine industry preferred

A bachelor's or Associate degree preferred

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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