Client Service Manager

SUNBELT RENTALS INC • Athens, OH • 6d ago

Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition. We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees. As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewardingcareer, we invite you to review our opportunities! Job Description Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to:

Develop a career track

Leverage your current skills while developing new skills

Work with an incredible team of people

Sunbelt Rentals--the fastest growing rental business in North America--is seeking a Service Manager. As a Service Manager, you willmanage the servicing of company and customer equipment in a timely and effective manner. DUTIES & RESPONSIBILITIES

Manages the repair and maintenance of company owned and customer equipment to include the organization of yard (Ready to Rent, Returned, Down)

Prepares work schedules and handles service calls to meet customer needs and assure that equipment is available as required.

Orders parts in order to maintain adequate supplies.

Provides training and assistance to staff mechanics.

Works with equipment vendors to learn the maintenance requirements and capabilities of new equipment added to inventory.

Evaluates all equipment after repairs, maintenance or safety checks.

Documents equipment status before and after rental.

Handles customer complaints regarding equipment condition or operation.

Promote safety awareness

Perform quality control checks

Update, maintain and keep organized equipment service records

Create, update, close and bill work orders

File warranty claims in a timely fashion

Commission New Equipment

Order parts, return parts, and perform parts inventory

Disposal of Solid and Hazardous Material Waste (Batteries, used oil & filters, antifreeze, wash sludge)

Reporting to include: - Equipment due for service - Fleet status Reporting - Equipment Service Record Reporting - Open work order report - Warranty claim summary report - Inventory management - Parts & merchandise detail reporting - Financial and historical trending - Service department financial summary - Shop foreman performance tool - Work order chargeback - Halt report - Open PO report - Tech paid hours vs. worked hour report

Perform other duties assigned as assigned by the manager.

QUALIFICATIONS

Valid driver's license

Extensive experience in the repair and maintenance of self-propelled platforms and lifts

Knowledge of work planning and scheduling and other supervisory activities

Strong understanding of equipment capabilities and safety requirements.

Clear perspective of maintenance and repair issues in the industry

Planning and management experience

Computer literacy

Reporting experience

Inventory management experience

The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with appli

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