Renewal Sales Specialist

Netapp • North Carolina, North Carolina • 1w ago

Job Summary

We are seeking a motivated and customer-focused Renewal Sales Specialist to join our team, ideally on the East Coast and within reasonable travel distance to be able to visit our North Carolina Office at least on a quarterly basis. In this role, you will manage the renewal process for existing customers, ensuring retention, satisfaction, and upsell opportunities. You will act as a trusted advisor, guiding customers through their contract renewal journey while identifying ways to provide additional value.

As a Renewal Sales Specialist, your responsibilities include:

Renewal Management

Own the end-to-end process for support service contract renewal across a portfolio of customer accounts in region.

Ensure timely and accurate completion.

Partner with quoting specialists to ensure quality and accuracy of renewal quotes. Maintain and grow on time (OTRR) and in quarter (IQRR) renewal rates.

Manage discount governance.

Customer & Partner Engagement

Proactively engage with distributors, partners and customers to understand requirements, address concerns, and communicate the value of our services portfolio.

Provide subject matter expertise to partners and internal stakeholders on support offerings, policies, and compliance.

Cross-Team Collaboration

Develop and maintain strong relationships with sales, pre-sales, customer success, and account management teams to deliver a seamless renewal experience for customers.

Lead regular planning calls with account stakeholders across NetApp to understand customer intention in advance of upcoming renewals.

Reporting

Track renewal metrics, forecast renewals, provide ongoing insights to improve processes.

Provide proactive renewals data and insights to distributors and partners to maximise on time renewal collaboration and reduce customer risk.

Problem Solving

Address and resolve customer and partner enquiries or escalations related to renewals in a timely and effective manner.

Learning

Embrace new technologies, invest in continuous learning, be curious and able to challenge status-quo with ideas for simplification and innovation.

Job Requirements

Fluent in English, Spanish &/or Portuguese (C1-C2 level) with exceptional communication and negotiation skills.

3+ years of experience in a customer or partner facing sales role, renewal sales preferable.

Experience operating in a sales environment.

Demonstrated aptitude to learn new skills and technologies.

Familiarity with CRM software (e.g. Salesforce), MS Office

Ability to build and maintain positive relationships with customers and partners

Detail-oriented with good organisational skills

Proactive and customer-centric approach

Ability to manage multiple priorities in a fast-paced environment.

Growth mindset with the ability to see any circumstance as an opportunity to learn.

Education

Bachelor's degree in a business or technology related subject, or relevant industry experience.

Compensation:

The target salary range for this position is 96,900 - 125,400 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU's), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.

131191

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why NetApp?

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.

We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.

We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.

If you want to help us build knowledge and solve big problems, let's talk.

Netapp

Go to Apply

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