IT Business Analyst

CTG • United States, United States • 1d ago

CTG is seeking to fill an IT Business Analyst opening. This position is remote.

Job Summary:

The Business Analyst - IT serves as a liaison at a project level through which requirements flow between the internal customer community, IT development teams, and end customers.

Job Responsibilities:

Work with application and project teams to gather, analyze, communicate and validate the requirements for enhancements to applications, both internally developed and purchased software systems.

Serve the team as a liaison between the various stakeholders groups to ensure requirements are fully defined according to Software Development Lifecycle and project management processes with a focus on ITIL approaches to service and knowledge management.

Requires experience and understanding of the Company's Information Technology and Information Services environment.

Project management proficiencies should include the ability to facilitate meetings and documentation, development, testing, communication, education, implementation, and ongoing support needs for application and quality improvement projects.

-Provide change management and governance recommendations for subsequent pplication releases and will review testing plans to ensure their adequacy to verify that all requirements are met sufficiently to obtain customer acceptance of all deliverables.

Participate with groups inside and outside the department to continue the advancement of Business Analysis role in the department.

Help the project team understand the Business Analysis process and tools being used to effectively accomplish their mission.

Some methods and tools used to execute this function include: user interviews, document analysis, system analysis, surveys, site visits, use cases, story boarding, task and workflow analysis.

Required Skills & Experience:

Experience with ITIL (Information Technology Infrastructure Library) based Service Management tools.

Requires proficiency with the Microsoft Office Suite.

Requires knowledge of and experience writing and analyzing requirement specifications, exposure to and an understanding of application development methodologies and the development lifecycle.

Requires strong skills in: problem solving, negotiation, written and verbal communication, team coordination as well as experience working with cross-functional teams of subject matter experts.

Demonstrated ability to recognize computer related incidents and symptomatic patterns to assist in problem management and/or root/cause analysis.

Ability to define problems, collect data, establish facts, draw valid conclusions, and create solutions to ITSM (IT Service Management) related problems.

Has demonstrated the ability to create a network of support/business resources.

Demonstrated ability to handle work-flow policy issues should management be unavailable.

Exposure to managing both custom developed and vendor-supplied applications.

Preferred Skills & Experience:

Understanding of ITIL (Information Technology Infrastructure Library) philosophy.

Experience in working with healthcare technology.

Required Education:

High School Diploma / GED and four (4) years of Business Analyst training/certification and Business Analyst experience OR

Associate's degree and two (2) years' experience as a business analyst OR

Bachelor's degree

To Apply:

To be considered, please apply directly to this requisition using the link provided. For additional information, please contact the recruiter at tana.stilloe@ctg.com . Kindly forward this to any other interested parties. Thank you!

The expected base salary for this position ranges from $45.00/hour to $50.00/hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.

About CTG

CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com .

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified company across many of our global operations.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.

CTG

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